[Hiring] Global Director of Onboarding @Veremark

Role Description

The Global Director of Onboarding will lead Veremark's global client onboarding and implementation function, ensuring new employer clients are onboarded efficiently and successfully onto the Veremark platform. The role will establish scalable onboarding processes, lead client onboarding and implementation teams, and collaborate with Sales, client Support, Product, Engineering, and Operations to deliver a seamless client experience. The successful candidate will drive faster implementation, consistent global processes, improved client satisfaction, and operational efficiency as Veremark continues to grow internationally.

Key Responsibilities

• Global Onboarding Strategy
  • Develop and implement a global onboarding strategy aligned with business growth and client needs.
  • Standardise onboarding processes, operating procedures, and implementation frameworks across regions.
  • Continuously improve onboarding timelines, efficiency, and scalability.
• Client Implementation
  • Oversee the end-to-end onboarding of new employer clients, from sales handover through implementation and go-live.
  • Ensure client requirements, screening packages, workflows, and platform configurations are implemented accurately.
  • Oversee system integrations, implementation testing, client training, and go-live readiness.
  • Manage complex implementations, delivery risks, and escalations to ensure successful outcomes.
• Team Leadership
  • Lead, develop, and scale global client onboarding and implementation teams.
  • Establish clear roles, performance expectations, and accountability across the function.
  • Build a culture of client focus, ownership, collaboration, and continuous improvement.
• Cross-Functional Collaboration
  • Partner with sales, service delivery and client support to ensure smooth client handovers and alignment of expectations.
  • Work with Product and Engineering to support integrations, resolve implementation challenges, and improve platform usability.
  • Collaborate with Operations and Compliance teams to ensure onboarding processes meet applicable operational and regulatory requirements.
• Performance & Operational Excellence
  • Establish and monitor KPIs covering onboarding timelines, implementation quality, client satisfaction, and operational efficiency.
  • Identify opportunities to automate workflows, reduce manual effort, and improve implementation consistency.
  • Provide regular performance updates and recommendations to senior leadership.
  • Use client feedback and operational data to drive continuous improvement.

Qualifications

• Significant experience leading client onboarding, implementation, or professional services teams within a B2B technology or SaaS business.
• Proven experience managing enterprise client implementations and scaling processes across multiple markets.
• Strong understanding of platform implementation, workflow configuration, and technology integrations.
• Demonstrated ability to improve operational efficiency, client experience, and implementation performance.
• Experience leading teams, managing complex projects, and collaborating across multiple functions.
• Strong stakeholder management, analytical, and problem-solving skills.
• Experience in background screening, HR technology, recruitment technology, or compliance technology is desirable.

Key Performance Indicators (KPIs)

• Time to onboard: Time taken to bring new customers live.
• On-time implementation: Percentage of implementations completed within agreed timelines.
• Client satisfaction: Client feedback on the onboarding experience.
• Implementation quality: Reduction in errors, rework, and post-launch issues.
• Operational efficiency: Improvements in onboarding productivity, automation, and cost efficiency.
• Team performance: Achievement of agreed delivery targets and effective resource utilisation.

Benefits

• A supportive, team-driven culture focused on collaboration and excellence.
• Structured onboarding, tools, and resources to help you succeed.
• Opportunities for career growth within the Candidate Support function.
• Remote work.
• A chance to directly impact the candidate journey in a meaningful way.