[Hiring] Global Change Leader - TMC Operations @Direct Travel

Role Description

The Global Operations Change & Adoption Leader will build and lead Direct Travel's organizational capacity to embrace, embed, and sustain transformational change across a rapidly evolving, globally expanding business.

While the PMO executes projects (i.e. Acquisition integration, global market expansion, WSC optimization, centers of excellence, AI deployment), this role ensures our people are prepared, engaged, supported, and confident in adopting new ways of working. This role serves as the human and cultural bridge between project delivery and frontline execution—ensuring that technical implementations become operational reality and that our organization builds lasting capability for continuous transformation.

Qualifications

• 7+ years of experience in Change Management, Organizational Development, Training, Operations, or a related business function focused on the people side of transformation.
• Demonstrated success leading change and adoption across multiple geographies and cultural contexts.
• Proven experience with large-scale organizational transitions, integrations, or restructuring including cultural alignment and adoption.
• Strong communication, facilitation, relationship-building, and influencing skills.
• Comfortable working across multiple teams and leadership levels; ability to influence without direct authority.
• Ability to organize complex work, solve problems, drive results, and adapt in a fast-paced, matrix environment.
• Strategic thinking about how organizational readiness and adoption enable business strategy.

Requirements

• Experience in travel, logistics, customer service, or operations-intensive industries.
• Exposure to large-scale enterprise system implementations and digital transformations.
• Background in Agile, iterative, or continuous improvement change methodologies.
• Experience designing and scaling change champion or ambassador networks globally.
• Familiarity with change management frameworks (ADKAR, Kotter, McKinsey, etc.).
• Operations or P&L leadership experience managing teams through significant organizational change.
• Background in AI adoption, digital transformation, or emerging technology change management.
• Experience scaling centers of excellence, shared service models, or global operating models.
• Familiarity with VIP models or unified operating models in distributed organizations.

Benefits

• Develop and execute multi-year change and adoption strategies for major organizational transformations.
• Conduct change impact and readiness assessments—identifying which teams need the most support, what barriers exist, and how to tailor engagement.
• Monitor change health and adoption progress across all major initiatives; adjust strategies based on performance data, feedback, and emerging challenges.
• Build repeatable adoption playbooks and methodologies.

Company Description

The success of Direct Travel's transformation depends on far more than delivering new technology, new geographies, or new capabilities—it depends on building an organization where our people understand, embrace, and sustain those changes.

This role ensures Operations has a dedicated strategic leader focused on the human and cultural side of transformation—engaging employees, gathering frontline insights, building adoption capability, and driving sustained change so that every project becomes operational reality and Direct Travel emerges as a change-ready, innovation-driven organization.