[Hiring] General Liability Claims Adjuster @Reserv

Role Description

Come join an amazing and collaborative team! We are seeking a highly organized and customer-focused General Liability Adjuster to join our team. The successful candidate will be responsible for:

• Speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome.
• Handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim.
• Expertise in General Liability claims including Premise, Habitational, Risk Transfer, Construction, and more.
• Experience with complex injuries.

This role is 100% remote!

Qualifications

• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• Minimum of 3-5 years of experience ideally with:
  • General Liability (Premise, Habitational, Auto, Garagekeepers, BOP’s, Dwelling)
  • Construction Liability
  • Employers Liability
  • Liquor Liability/Dram Shop
  • Complex claims involving litigation
  • Policy interpretation, drafting Reservation of Rights letters, coverage declinations
  • Third-party bodily injury
  • Third-party litigated bodily injury/property damage
• Willing to obtain all licenses within 60 days, including completing state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Ability to collaborate with colleagues within and outside your department.
• Willingness to travel for client and claims needs.
• Bachelor's degree. JD, Professional insurance designations preferred.

Requirements

• Handle all aspects of General Liability claims including Slip and Falls, Habitational, Risk Transfer, Construction, and more.
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, analyze coverage and identify any potential coverage issues.
• Establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers, client counsel and investigative services to resolve the claim.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.