[Hiring] Fraud Ops Specialist @Imprint

Role Description

The Fraud Operations Specialist position is a key role within the Fraud Operations team. Fraud Operations Specialists will make an impact by:

• Reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims.
• Communicating with our card holders and reporting trends to leadership.

Your Day to Day responsibilities include:

• Actioning daily applications and existing account portfolio cases pended into the fraud queue.
• Reviewing the information elements on these cases thoroughly and decisioning them for first party and third party fraud as per procedures.
• Monitoring live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
• Driving improved performance on established Fraud KPIs to achieve desired function objectives.
• Managing multiple tasks effectively by balancing high productivity, sense of urgency, and delivering quality decisions on cases reviewed.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring.
• Ability to dive into situations to identify patterns.
• Ability to work independently to resolve cases under service level agreements.
• Strong verbal and written communication skills.
• Strong analytical skills, particularly to track, understand, and act to meet metrics and KPIs.
• Exceptional organization and attention to detail.
• Emphatic commitment to personal growth and development.

Requirements

• Prior experience at a high growth startup (Bonus Points).
• Financial services industry experience (Bonus Points).

Company Description

Imprint helps the world's best brands grow the lifetime value of their customers. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

Imprint is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.