[Hiring] Fleet Administration Specialist @Ford Motor Company

Role Description

As a Fleet Admin Partner, you will play a crucial role in supporting our fleet customers by building specific programs and providing exceptional customer service and ensuring their fleet data is accurate. Your responsibilities to support our growing customer base will include customer onboarding, reporting, and data audits. You will collaborate closely with internal teams to understand customer needs, develop tailored solutions, and ensure seamless integration of our technology into their operations.

• Manage new fleet customer onboarding, including assistance with initial product setup and training.
• Execute day-to-day tactical requests from the vanity inbox, the Implementation PMs, and Account Managers.
• Manage exceptions to ensure processes and requests are followed on and resolved.
• Take ownership of escalated issues by applying critical thinking and problem-solving to identify and implement solutions.
• Ensure client expectations and internal metrics are being met.
• Proactively manage customer groups and contacts to reduce defects.
• Manage monthly / quarterly / annual customer reviews to help analyze fleets and meet customer needs.
• Manage customer asset inventory.
• Work with IT to build processes and integrations to consolidate data from multiple customer systems and resources to seamlessly update fleet data.
• Support vehicle termination requests.
• Create new reports and generate recurring reports to support customer requests.

Qualifications

• High school diploma or equivalent required. Bachelor’s degree preferred (equivalent customer service experience may be considered in lieu of degree).
• 3 + years of proven experience in fleet management field.
• Strong knowledge of Excel, including formulas, VLOOKUPs, and pivot tables.
• Proficiency in Microsoft suite of programs.
• Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
• Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development.
• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the Sales, Onboarding, and Account Management teams.
• Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment.
• Courageous and persuasive in pursuit of doing what's right for the customer and the business.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day.