[Hiring] FHA Claims Processor @TEKsystems

Role Description

The CWCOT Claims Processor is responsible for accurately and efficiently reviewing, processing, and analyzing claims related to CWCOT loan servicing. This position requires strong attention to detail, the ability to interpret claim documentation and guidelines, and the ability to identify discrepancies, errors, and potential recovery opportunities. The CWCOT Claims Processor works within established procedures and productivity and quality standards while ensuring claims are processed accurately and within required timeframes.

• Review and process CWCOT claims in accordance with established company procedures and applicable guidelines.
• Examine claim files, supporting documentation, payment histories, and other relevant information to determine claim accuracy and eligibility.
• Enter and maintain accurate claim information in company systems and databases.
• Identify missing, inconsistent, or inaccurate information and take appropriate action to resolve discrepancies.
• Review calculations and supporting documentation to identify potential errors, overpayments, underpayments, or other financial discrepancies.
• Analyze claim information to determine appropriate recovery opportunities and ensure potential recoveries are properly documented.
• Meet established daily and weekly productivity, quality, and turnaround-time expectations.
• Maintain a high level of accuracy while processing a significant volume of claims.
• Follow established workflows, procedures, and quality-control requirements.
• Communicate claim issues, questions, and unusual circumstances to the Team Lead or appropriate management personnel.
• Research claim-related questions and utilize available resources to resolve issues.
• Maintain organized and complete claim documentation.
• Respond appropriately to feedback and quality-control findings.
• Stay current on changes to FHA requirements, claim-processing procedures, and company policies.
• Protect confidential customer and company information in accordance with company policies.
• Perform other duties and responsibilities as assigned.

Qualifications

• Experience with default mortgage claim processing - REQUIRED
• Experience with FHA, CWCOT, Black Knight - REQUIRED
• Attention to Detail: Identifies errors and discrepancies and maintains accurate claim information.
• Analytical Thinking: Reviews information, recognizes patterns, and evaluates potential claim issues.
• Organization: Effectively manages multiple claims and competing priorities.
• Problem Solving: Investigates issues and determines appropriate next steps.
• Productivity: Maintains consistent work output while meeting quality expectations.
• Communication: Clearly communicates questions, issues, and claim findings.
• Adaptability: Learns new processes and adjusts to changes in VA requirements and company procedures.
• Teamwork: Works collaboratively with processors, Team Leads, Quality Control, and management.

Requirements

• Contract position based out of Albany, New York.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.