[Hiring] Event Supply Specialist @Planned

Role Description

As our AI Event Supply Specialist for EMEA, you'll be responsible for rapidly sourcing rates and availability from suppliers across Europe, the Middle East, and North America, ensuring the Planned marketplace stays accurate, responsive, and competitive in real time. You'll manage a high volume of supplier interactions across multiple countries, languages, and contracting norms, prioritizing speed and efficiency while maintaining strong relationships and reliable communication. You'll also be the anchor for our supply coverage during EMEA business hours, keeping sourcing moving before our North American team comes online.

This is also an AI-forward role. At Planned, AI is embedded in how we work, from sourcing and proposal intake to supplier communications and marketplace quality. You'll use AI tools every day as a co-pilot, while bringing the judgment, relationships, and process thinking that make the output reliable. You won't need to be technical on day one, but you'll need genuine curiosity about how to make AI work harder for our team.

Your role

• Rapidly source and validate supplier rates and availability at scale across EMEA markets.
• Support the daily operations of the Planned marketplace in EMEA.
• Own supply responsiveness during EMEA business hours and hand off cleanly to the Montreal team.
• Review AI-generated actions for gaps, pricing outliers, or missing information.
• Help maintain marketplace quality: accurate listings and reliable response rates.

Supplier relationships

• Manage relationships with EMEA suppliers — hotels, venues, DMCs, catering, AV, and activity partners.
• Curate and triage inbound supplier requests.
• Support onboarding of new suppliers and track performance signals.
• Navigate local commercial norms and expectations across markets.

Sourcing and market expansion

• Assist in identifying and exploring new market opportunities.
• Prioritize depth in our highest-demand hubs while building coverage in emerging markets.
• Help source new suppliers and products using AI research tools.

Process and AI improvement

• Identify areas for improvement in our supply processes.
• Partner with the Supply Manager and AI Specialists to test and refine AI-assisted workflows.
• Feed EMEA-specific edge cases back into our tooling and prompts.
• Keep playbooks and SOPs current as processes evolve.

How we'll measure your success

• Supplier SLA compliance — responses within agreed timelines.
• Pull deal rate — maximizing commission capture on sourced events.
• Commission capture — meeting quarterly targets.
• Marketplace quality — accurate, up-to-date listings and reliable supplier performance.

About you

• Team-oriented and adaptable, willing to support teammates.
• Ability to manage a high volume of tasks and projects simultaneously.
• Comfortable working with a distributed team and proactive in communication.
• Iteration mindset — willing to try new things to get the job done.
• Strong work ethic and dedication — a real passion for improvement.
• Excellent communication skills, written and verbal.
• Curiosity about AI tools and how they fit into daily work.
• Comfortable questioning AI output.
• Bias toward process improvement.

Requirements

• Fluent professional English, plus at least one additional European language (French, Spanish, German, or Italian).

Nice to have

• Prior experience in hospitality, events, travel, or marketplace operations in EMEA.
• Experience sourcing across multiple countries or currencies.
• Exposure to AI assistants (ChatGPT, Claude, Copilot) in a work context.

Why Planned

You'll join a Customer Success team that is actively redesigning how event management operates at scale, pairing deep program expertise with AI-augmented delivery. The Supply function is central to that thesis: reliable marketplace performance is what makes every event we deliver possible. As one of our first supply hires in the region, you'll have unusual visibility, real ownership over how EMEA supply operates, and room to grow within the Supply track as the region scales.