[Hiring] Epic Cadence Application Analyst @Baptist Health System, Inc.

Role Description

The Epic Cadence Application Analyst supports, maintains, and optimizes critical patient access and scheduling applications across the organization. This role serves as a vital liaison between clinical operations, patient access teams, and Information Technology, ensuring Epic applications effectively support operational workflows, enhance efficiency, and deliver a seamless experience for patients, providers, and staff.

• Provide comprehensive application support, including troubleshooting and resolving break/fix issues.
• Perform routine system maintenance and monitor interface errors.
• Ensure overall system stability and performance.
• Implement and validate Epic quarterly updates.
• Collaborate with Epic technical support and internal application teams.
• Evaluate workflows to proactively identify and resolve potential disruptions.
• Work closely with multidisciplinary stakeholders to address technical challenges.
• Support complementary workflows and maintain reliable application functionality.
• Communicate effectively through email, Microsoft Teams, and scheduled meetings.

The Epic Cadence team supports a broad range of patient access capabilities, including:

• Patient and online scheduling.
• Provider scheduling templates.
• Referral and authorization workflows.
• Hello World SMS patient communications.
• Contact Center and Cheers customer service messaging.
• New outpatient department implementations.
• Clinic relocations.
• Epic Nova maintenance.
• Third-party solutions such as Hyro.

This position requires a proactive, collaborative, and solutions-oriented professional who can effectively balance production support, system optimization, and project responsibilities.

Qualifications

• Knowledge of clinical system applications.
• Minimum 2 years of related experience required.
• Experience with Epic Cadence, including build configuration and implementation preferred.
• Ability to analyze and translate clinical and/or business workflows into efficient application solutions preferred.
• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred.
• Experience with a broad range of patient access capabilities preferred.

Requirements

• High School Diploma required.
• Bachelors preferred.
• Certified - EPIC required.
• Epic Cadence preferred.
• Academy of Health Information Professionals (AHIP) preferred.

Company Description

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals.

• Baptist MD Anderson Cancer Center.
• Baptist Heart Hospital.
• Baptist Neurological Institute.
• Wolfson Children's Hospital.