[Hiring] Enterprise Solutions Consultant @Nash

Role Description

Nash expands into new regions when its customers do. Latin America is opening on that basis: enterprise customers we already serve are extending their delivery operations into the region, and Nash is deploying alongside them.

This role is Nash's first customer success and solutions hire in Latin America. In International, those two functions are one seat: the person who designs the technical approach in a deal runs the launch that follows, then manages the account through adoption, performance, and renewal. You'll hold that seat for the region from its first deployment, and you'll establish how customer success operates in Latin America: the onboarding sequence, the health metrics, the review cadence, the escalation model.

It's a rare combination: enterprise customers from day one, ownership of the full post-sale lifecycle, and the mandate to define how a region runs before it scales.

What You'll Do

• Lead Technical Discovery and Design: Own the technical and operational half of every enterprise sales cycle in the region. Run discovery with the customer's engineering and operations teams, define the integration approach, build the demonstrations and pilots that validate it, and resolve questions on architecture, data, and scale before they reach contract.
• Run Launches from Signature to Steady State: Own every implementation in the region: requirements, configuration, integration, operator training, go-live, and the stabilization period that follows.
• Manage the Book: Build relationships from the dispatch desk to the executive sponsor and run the operating rhythm across every regional account: business reviews, success plans, escalation paths.
• Establish How the Region Operates: Define the customer success model for Latin America: onboarding sequences, health metrics, review formats, escalation protocols.
• Represent the Region Inside Nash: Be the primary source of regional knowledge for product and engineering: which carriers to integrate, which workflows need adaptation.

What Success Looks Like

• First 6 months:
  • First regional launches live and performing, with customer stakeholders willing to act as references.
  • A technical design of yours in every open enterprise deal in the region.
  • An operating rhythm running across every regional account.
  • The first version of the Latin America customer success model documented and in use.
• First 12 months:
  • Regional accounts renewed and expanding, with adoption and delivery performance metrics ready to put in front of any executive.
  • A tested view of what Nash must build or adapt for the region.
  • A documented operating model and a clear case for the next hire.

Qualifications

• 5+ years across customer success, solutions consulting, implementation, or operations roles in SaaS, logistics, or marketplaces.
• Experience delivering complex enterprise implementations or managing large accounts with commercial outcomes attached: renewals, expansions, or major deployments.
• Technically capable of running the design half of this role.
• Understanding of delivery operations, specifically in Latin America.
• Professional fluency in Spanish and English; Portuguese is a plus.
• Experience building processes in environments that didn't have any.
• Strong communication skills, comfortable with both engineering teams and C-suite executives.

Requirements

• Ability to lead discovery with an engineering team.
• Capability to define an integration approach and troubleshoot configuration issues.
• Willingness to adapt Nash's global approach to local conditions.

Benefits

• Early-stage, well-funded startup – directly impact the company and grow your career!
• Quarterly broader team on-sites to bond with teammates.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Health, dental, and vision insurance.