[Hiring] EHR Certified Systems Analyst II @Adventist Health

Role Description

Adventist Health Roseville is seeking an EHR Certified Systems Analyst II for a full-time position working 8-hour day shifts. This is a fully remote opportunity, offering the flexibility to work from home while supporting our team based in Roseville, California.

• Performs various duties relating to information systems applications including the design, build, implementation, support, and testing of computer software and related processes.
• Works with project and support teams to ensure appropriate development, training, support, and evaluation of major computer applications.

Qualifications

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor’s Degree or equivalent combination of education/related experience: Preferred
• Three healthcare IT application/technical experience or equivalent: Required
• Two years’ applicable Epic application experience: Preferred
• Epic Certification/Accreditation in area of responsibility: Required

Requirements

• Maintains moderately complex system software utilizing established standards and departmental protocols, to meet user requests/specifications.
• Evaluates user requests for special enhancements to system software.
• Works with customers to gather specifications for the purchase, development, and installation of system software.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows.
• Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency.
• Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas.
• Analyzes and documents reporting needs of end users.
• Identifies potential process and/or department-specific risks and assists in strategies to mitigate or resolve them.
• Develops and follows project work plans.
• Leads project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects.
• Researches, documents, and facilitates resolution to issues reported by end-users.
• Tests system software per checklist guidelines and participates in the development of test scenarios.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Presents training to a variety of audiences.
• Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it.
• Assesses how users are progressing with their use of system applications and assists with optimization training to further develop user proficiency, efficiency, and satisfaction.
• Leads optimization activities to ensure staff effectively use the systems.
• Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours.
• Provides on call support as needed of the most critical applications.
• Troubleshoots and resolves system issues escalated by the help desk.
• As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions.
• Performs other job-related duties as assigned.

Benefits

• Adventist Health is committed to the safety and wellbeing of our associates and patients.
• All associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify.