[Hiring] EDI Business Operations Specialist @EDI Staffing

Role Description

The EDI Business Operations Specialist is the dedicated operational owner of the electronic data interchange ecosystem. This is a hands-on execution role, not a development or engineering position. The primary focus during the first 12 months is operational stability, trading partner accountability, and cross-functional coordination:

• Ensuring that EDI transactions flow accurately between client and its retailer, 3PL, and co-manufacturer partners.
• Identifying and resolving issues before they become chargebacks, OTIF failures, or stalled orders.
• Protecting revenue, customer service, and cash flow by ensuring the reliable, accurate, and timely exchange of critical business transactions across the EDI ecosystem.

This role reports to the Director of IT and operates as a cross-functional hub working daily with Supply Chain, Finance, Operations, and external trading partners. Candidates from supply chain operations, vendor compliance, or retail coordination backgrounds are strongly encouraged to apply. Deep technical coding skills are not required; what matters is operational discipline, partner relationship management, platform proficiency in SPS Commerce, and the ability to independently own operational issues from identification through resolution while coordinating effectively across internal teams and external partners.

Qualifications

• Bachelor's degree in Supply Chain, Business, Information Technology, or equivalent practical experience.
• 3–5 years of hands-on EDI operations experience in a Client, food & beverage, retail, or supply chain environment.
• Working experience with SPS Commerce, navigating the platform, managing partner profiles, monitoring exceptions, and coordinating with SPS support.
• Functional knowledge of EDI X12 transaction sets: 850, 855, 856, 810, 943, 944, 997 - understanding what they do and how they connect, not programming them.
• Experience working within a cloud ERP environment; Acumatica experience is a strong differentiator.
• Demonstrated ability to manage multiple trading partner relationships simultaneously with competing timelines and accountability.
• Strong communicator able to translate EDI issues clearly for Finance, Supply Chain, and Operations stakeholders who are not EDI-fluent.
• Proficiency with Microsoft 365 tools — SharePoint, Excel, Teams; Power BI experience preferred.

Requirements

• Operational stability and partner accountability.
• Own the daily health of all EDI transaction flows through SPS Commerce into Acumatica ERP.
• Monitor, triage, and resolve transaction exceptions across all active document types.
• Manage trading partner profiles, connector configurations, and map versions within SPS Commerce.
• Ensure no open EDI incident ages beyond 48 hours without a documented owner and a resolution path.
• Perform regular reconciliation between EDI transaction records and Acumatica source data.
• Serve as primary EDI point of contact for all trading partners.
• Coordinate trading partner onboarding end-to-end setup, testing, certification, and go-live.
• Maintain trading partner compliance records; proactively flag OTIF risk and chargeback exposure.
• Lead escalation coordination with internal stakeholders and external contacts.
• Own the operational coordination to bring co-manufacturing partners onto the EDI loop.
• Facilitate requirements gathering with Supply Chain and Operations.
• Build and maintain the EDI SOP library.
• Maintain a living knowledge base in SharePoint / OneNote.
• Produce training materials and facilitate knowledge transfers.
• Stay current on SPS Commerce platform updates and retail compliance requirement changes.
• Identify and drive automation opportunities to reduce manual steps across the EDI lifecycle.
• Collaborate with IT leadership to align EDI initiatives with the broader enterprise technology roadmap.
• Track core EDI KPIs and produce weekly EDI exception reports for IT leadership.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development.