[Hiring] Operations Specialist III @Airspace

Role Description

Be the Team's Deepest Problem-Solver. Every ops floor needs a small number of people who can be handed the hardest problem in the queue and trusted to get it right — balancing cost, speed, and customer impact without defaulting to escalation. As an Operations Specialist III, you're that person for your team.

• Resolve what OS I and OS II can't, helping the team solve it themselves next time.
• Understand the business well enough to make close calls — which carrier, which cost, which tradeoff — that protect both service quality and margin.
• Know when to bring in an Ops Expert for rare issues that need to be fielded by someone supporting Ops leadership and account managers directly.

Qualifications

• Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time-critical logistics escalations.
• Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real-time approval decisions.
• Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector.
• Track record of coaching or supporting less-tenured teammates through difficult issues.
• Sound judgment under pressure, with a track record of getting ahead of problems rather than reacting to them.
• Willingness to obtain additional certifications, where applicable within your sector.
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters.

Requirements

• Minimum of 9-12 months in the OS III role.
• Consistently meeting or exceeding OS III performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs).
• Demonstrated ability to guide teammates in real time — catching and correcting issues as they happen, not just after the fact.
• Working familiarity with monitoring and resourcing tools (e.g., Zendesk, Twilio, live dashboards) beyond your own queue.
• Willingness to obtain additional certifications required for the Expert tier, where applicable, in addition to your existing sector certifications.
• Manager recommendation, confirming readiness to operate as the sector's top escalation resource and take on informal team-leadership responsibility.

Benefits

• Hourly pay range: $26-30/hr.
• High-quality health, vision, and dental care plan options.
• 401K company contribution program.
• Professional learning and training reimbursements.

Core Values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.