[Hiring] Dispatcher @Blount Construction Company,Inc.

Role Description

We are seeking an experienced Dispatcher to coordinate daily freight movement using contract trucks sourced from third-party trucking companies and owner-operators. This role is responsible for:

• Securing the right number of trucks each morning.
• Assigning and sequencing loads.
• Keeping drivers and customers informed throughout the day.
• Resolving delays or shortages in real time.

Unlike a company-fleet dispatch role, success here depends on building and maintaining a deep bench of reliable contract carriers and negotiating daily capacity in a market where truck availability and rates change constantly.

Key Responsibilities

• Daily Truck Procurement & Capacity Planning
  • Review the next day's load board, work orders, and customer schedules to determine truck count, equipment type, and timing requirements.
  • Contact contract trucking companies and owner-operators each to confirm truck commitments.
  • Negotiate daily rates within approved limits and document all agreed terms before dispatch.
  • Maintain a rolling carrier bench deep enough to cover peak volume, no-shows, and last-minute customer additions.
  • Escalate capacity shortfalls early with proposed alternatives.
• Load Assignment & Dispatch
  • Assign loads to contract trucks based on equipment suitability, location, driver experience, customer requirements, and cost.
  • Issue clear dispatch instructions covering pickup and delivery locations, times, contacts, site rules, PPE requirements, load specifications, and required paperwork.
  • Sequence multi-stop and multi-turn runs to maximize truck productivity and minimize deadhead miles.
  • Adjust the daily plan in real time as trucks run early, late, or out of service.
• Carrier Compliance & Onboarding Support
  • Verify that every carrier is properly set up before dispatch, including active operating authority, current certificate of insurance meeting company minimums, signed carrier agreement, and W-9.
  • Monitor expiration dates on insurance and authority and prevent dispatch to any carrier out of compliance.
  • Confirm drivers hold appropriate CDL class and endorsements for the assigned freight.
• Communication & Customer Service
  • Serve as the primary point of contact for contract drivers throughout the shift.
  • Provide customers, plant personnel, and job sites with ETAs, delay notifications, and daily status updates.
• Documentation & Administrative Support
  • Enter and maintain accurate records for every load, including carrier, rate, tonnage or units, times, and reference numbers.
  • Collect, review, and route bills of lading, scale tickets, delivery receipts, and detention or accessorial documentation.
  • Reconcile daily dispatch records against carrier invoices and support Accounts Payable in resolving rate and quantity discrepancies.
  • Track and report carrier performance metrics such as on-time percentage, acceptance rate, and no-show rate.
• Carrier Relationship Management
  • Build long-term working relationships with contract trucking companies to secure priority access to capacity during tight markets.
  • Communicate expectations clearly and address performance concerns directly and professionally.
  • Identify and vet new carriers to expand available capacity.

Qualifications

• High school diploma or GED.
• 2+ years of dispatch, freight brokerage, or transportation coordination experience.
• Demonstrated experience sourcing and dispatching third-party carriers or owner-operators.
• Working knowledge of DOT regulations, hours of service, and carrier insurance and authority requirements.
• Proficiency with dispatch or transportation management software such as Haul Hub and Microsoft Office, particularly Excel and Outlook.
• Strong verbal communication skills and the ability to hold firm on commitments while maintaining good carrier relationships.
• Ability to manage a high volume of calls and competing priorities without losing accuracy.

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This is a remote position.