[Hiring] Director, Trust & Safety Detection and Intelligence @Fetch

Role Description

Fetch is building the world’s most rewarding shopping experience, helping millions of consumers turn everyday purchases into value. As our platform grows, protecting the integrity of our ecosystem is critical to maintaining trust with users, partners, and the business.

The Trust & Safety Detection & Intelligence team is responsible for identifying, investigating, and disrupting fraud, abuse, and other threats across Fetch’s platform. This team combines investigative rigor, data-driven analysis, detection development, automation, and cross-functional strategy to understand emerging risks and drive scalable anti-abuse solutions.

As the Director, Trust & Safety Detection & Intelligence, you will lead the strategy, operating model, and execution systems for Fetch’s core fraud detection and threat intelligence function. You will be accountable for how Fetch detects emerging abuse, investigates complex threat activity, prioritizes risk, develops durable controls, and translates intelligence into product, policy, operational, and enforcement improvements.

You will partner with senior leaders across Product, Engineering, Data Science, Operations, Legal, Policy, GTM, Revenue, and other Trust & Safety functions to ensure Fetch can identify and respond to sophisticated abuse patterns with speed, accuracy, and strategic clarity. This role is ideal for a leader who can scale high-performing teams, build durable detection and intelligence systems, and influence company-level decisions that protect Fetch’s users, partners, and platform trust.

Qualifications

• 10+ years of experience in fraud detection, investigations, threat intelligence, trust & safety, risk operations, cybersecurity, data analysis, or a related field, including leadership of complex programs with measurable business impact.
• 5+ years of people leadership experience managing senior analysts, investigators, technical ICs, or operational teams and developing high-performing leaders.
• Proven experience building or scaling detection and intelligence operating models, workflows, quality standards, reporting systems, and performance metrics.
• Strong analytical and technical fluency with large datasets, dashboards, SQL or SQL-like querying, case management and detection systems, and analytical tooling, including designing, writing, testing, tuning, and evaluating fraud rules or other detection logic.
• Track record of partnering across Product, Engineering, Data Science, Operations, Legal, Policy, and business teams to deliver scalable anti-abuse or risk mitigation solutions.
• Strong executive communication and judgment, with the ability to define ambiguous problems, align stakeholders, explain risk tradeoffs, and recommend clear action.

Requirements

• Leadership experience in fraud detection, threat intelligence, marketplace integrity, payments risk, loyalty or rewards abuse, cybersecurity, or a related risk domain.
• Experience building detection systems, investigative workflows, escalation frameworks, automation, or operational playbooks in a scaled environment.
• Familiarity with rules-based detection, Python, graph analysis, anomaly detection, machine learning-assisted workflows, or similar analytical methods.
• Track record of identifying emerging abuse patterns early and translating intelligence into product, policy, operational, partner, or enforcement improvements.
• Experience influencing senior leaders and balancing investigative depth, operational speed, enforcement quality, user trust, partner impact, and business objectives.
• Experience with capacity planning, roadmap prioritization, tooling investment, or budget ownership for a growing function.

Benefits

• At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire.
• The base salary range for this position is $176,323-$207,439.
• Discover our benefits and how our employees live rewarded at https://fetch.com/careers .