[Hiring] Director, Supplier Relations @Twilio

Role Description

Twilio is seeking an experienced Director, Supplier Relations to execute our supply strategy, manage regional vendor and carrier partnerships, and lead a team of supplier relations specialists across Asia-Pacific (APAC). In this role, you will translate regional connectivity strategy into operational execution, optimizing COGS, route quality, and direct supplier partnerships. Working closely with cross-functional partners in Sales, Product, Legal, and Operations, you will ensure Twilio's infrastructure reliably aligns with rapid enterprise growth across diverse APAC markets.

Responsibilities

• Team Leadership & Development: Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.
• Supplier Procurement & Negotiations: Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
• GTM & Product Alignment: Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
• Route Quality & Analytics: Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
• Regulatory & Compliance Execution: Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
• Operational Escalations: Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.

Qualifications

• Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
• Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
• Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
• Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
• Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.

Requirements

• Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
• Bachelor's degree in Telecommunications, Business, or a related field.
• Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).

Location

This role will be remote based in key APAC locations (Australia or Japan).

Travel

Approximately 20% to 25% regional travel anticipated for supplier engagements and internal team alignment.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Offerings vary by location.