[Hiring] Director, Revenue Cycle Management Client Delivery @UnitedHealth Group

Role Description

This position will oversee the development and execution of end-to-end revenue cycle service commitments for one or more of Optum’s Health System partnerships. The role will continuously drive client revenue cycle performance improvement, as well as cost, productivity, and profitable goals.

Success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight ensuring initiatives and strategy are targeting delivery of world-class billing services, driving patient and customer commitment, and maximizing return through improved bad debt, cash realization, and cost efficiencies.

This position is responsible for influencing change related to the key functions of Revenue Cycle through collaborative engagement with various matrixed teams to develop and support innovative initiatives that will achieve optimal results while identifying gaps in client support/performance and proposing solutions (technology, services) to drive performance improvement.

If you are able to work on PST time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Qualifications

• 6+ years of RCM Operations leadership experience overseeing Front, Middle, and/or Back, with a preference for leaders with back-end RCM experience
• 5+ years of client management/consulting experience within healthcare delivery systems, interfacing with director-level clients
• 4+ years planning and managing overall RCM strategy to ensure SLA adherence, incentive goals, and client performance
• Demonstrated experience driving projects and introducing technology to improve client performance and operational efficiency
• Demonstrated experience facilitating organizational change and providing process improvement recommendations
• Proven ability to analyze complex market opportunities and develop creative solutions
• Willing or ability to travel up to 25% of the time on a sustained basis

Requirements

• Experience working within a global organization
• Excellent communication, leadership, customer service, and problem-solving skills
• Experience managing and supporting organizational change

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve.

We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.