[Hiring] Assistant Director, Revenue Cycle Management @Harris Computer

Role Description

MEDTEAM, a division of Harris, is seeking an Assistant Director of Revenue Cycle Management who supports the strategic and operational execution of revenue cycle services. This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately 25%. Preference will be given to candidates who can work in EST or CST timezone.

What your impact will be:

• Leadership & Operations
  • Manage and develop frontline managers, team leads, and staff across revenue cycle functions.
  • Oversee day-to-day operations to ensure performance standards, productivity targets, and service levels are met.
  • Promote a culture of accountability, teamwork, and continuous improvement.
• Operational Execution
  • Ensure accurate and timely execution of revenue cycle processes, including billing, cash posting, collections, AR follow-up, and denial management.
  • Monitor workflow distribution and adjust resources to meet client needs.
  • Escalate operational risks or issues to senior leadership as appropriate.
• Process Improvement
  • Identify inefficiencies and recommend improvements to enhance operational performance.
  • Assist in implementing standard workflows, policies, and best practices.
  • Support automation and optimization initiatives, including use of technology and AI-driven solutions.
• Client Support & Engagement
  • Maintain strong working relationships with client contacts and operational leaders.
  • Participate in routine client meetings and provide updates on performance and initiatives.
  • Address client concerns and ensure timely resolution of issues.
• Performance & Reporting
  • Track and analyze KPIs, productivity metrics, and financial outcomes.
  • Prepare presentations or reports and dashboards to communicate performance to leadership and clients.
  • Identify trends and recommend corrective actions.
• Compliance & Quality Assurance
  • Ensure adherence to CMS guidelines, payer rules, and billing/coding regulations.
  • Support quality assurance programs and audits to maintain high standards.
  • Assist in implementing corrective actions when compliance gaps are identified.
• Financial Management
  • Support budget adherence by managing staffing, productivity, and operational expenses.
  • Assist in forecasting and monitoring revenue cycle performance against targets.
• Technology & Systems
  • Support optimization of revenue cycle systems and workflows.
  • Collaborate with internal teams and vendors to resolve system issues and enhance functionality.
  • Promote effective use of reporting and operational tools.
• Training & Development
  • Support onboarding and training for new staff.
  • Assist in ongoing education initiatives for team members.
  • Mentor managers and staff to enhance performance and career development.
• Sales & Support
  • Provide operational expertise in support of sales discussions and client presentations as needed.
  • Assist in gathering data and insights for proposals and service improvements.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 7 years in healthcare revenue cycle services in a hospital environment, with at least 3 years in a leadership role.
• Knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle software products and their use.
• Proven client relationship skills.
• Experience with multi-facility entities to rural health/community hospitals.
• Understanding of hospital operations and clinical/financial processes.
• Excellent written, proofreading, and verbal communication skills.
• Strong judgement, detail-oriented, organized, can multi-task, problem-solving abilities, attention to detail and work independently.
• Ability to work within a team environment, demonstrating supportive relationships with peers, clients, partners, and Hospital Executives while leading projects within the assigned focus area.
• Must be flexible with a "can-do" attitude and can remain professional under high-pressure situations.
• Ability to retain and protect confidential material.
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, Copilot, etc).

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!