[Hiring] Director of Strategic Operations @Steno

Role Description

On a regular basis you will:

• Set the strategic roadmap and annual planning goals for the service line, and run the whole portfolio as one program with clear dependencies and decision points.
• Design the operating model for filing and service of process, end to end from intake, quality control, fulfillment, vendor management, to billing handoffs.
• Build the guardrails a business like this demands, where mistakes are largely irreversible and a missed filing deadline can't be retried.
• Codify what lives in people's heads today into systems, playbooks, and tooling a new teammate can execute against.
• Own the technology strategy for the service line, and turn operational strategy into requirements our product and engineering partners can actually build against.
• Make the build-versus-buy calls such as filing platform independence, service-of-process infrastructure, automation etc.
• Find where automation and AI genuinely change the cost and error curve, and where we need to double down on a human touch.
• Own the growth plan and its sequencing across cross-sell into our existing client base, expansion, and new service offerings.
• Partner with Sales and Enablement on the commercial playbook that includes positioning, what we promise, and the client intake standards that protect delivery.
• Own the market view such as competitive landscape, where the segments are going, and the client research that tells us what to build next.

Qualifications

• You have 7+ years experience in a strategic operations, business operations, consulting, or similar role, ideally at a high growth startup.
• You have excellent analytical and problem-solving abilities, with a data-driven mindset.
• You've shipped internal tooling alongside a product and engineering team, and can write requirements engineers respect.
• You have strong leadership skills with the ability to influence and collaborate across departments.
• You have a track record of scaling operations, teams, or processes into new markets, jurisdictions, or service lines as a business grows.
• You have excellent analytical and problem-solving abilities, with a data-driven mindset.

Benefits

• Salary - $150,000 - $190,000; incentive bonus included.
• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families.
• Flexible Paid Time Off - allowing employees to find balance in their lives.
• Options of Equity - we know our success is nothing without our team.
• Access to a company-provided 401(k) account.
• A home office setup and a monthly stipend to offset internet and phone costs.