Role Description
Investigates, evaluates and resolves complex and litigated workers' compensation claims in order to achieve prompt and appropriate outcomes. Provides a superior level of customer service to internal and external business partners. Administers and resolves claims in a timely manner and in accordance with legal statutes, policy provisions, and company guidelines.
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Promptly evaluates all assigned claims; establishes and executes a strategy to mitigate indemnity, medical and allocated loss adjustment expense exposure.
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Ensures timely disposition of all claims in accordance with regulatory and statutory requirements.
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Tracks status of assigned claims, individually and in the aggregate, using available management reports and tools such as Excel.
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Assures appropriate loss and expense reserves were established with documented rationale.
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Maintains and adjusts reserves over the life of the litigation to reflect changes in exposure, keeping in compliance with reserve authorization process.
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Notifies appropriate claim management when exposure exceeds authority.
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Negotiates claims resolution within granted authority.
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Establishes and executes appropriate action plans for claim resolution including loss cost management.
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Works collaboratively with multiple internal and external professionals and business partners in reaching appropriate disposition of all claims.
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Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome.
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Maintains a very strong working knowledge of applicable regulatory and jurisdictional requirements.
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Demonstrates technical proficiency through timely, consistent execution of best claim practices and established claims handling guidelines.
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Communicates effectively with internal and external customers on claims and account issues.
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Maintains and manages a diary system and claim pending to efficiently and effectively resolve all claims.
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Manages litigation to achieve appropriate financial outcomes.
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Effectively manages defense counsel to properly protect the insured and Lodestar interests.
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Participates with claims management in the counsel evaluation process of staff and panel counsel.
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Makes recommendations for the addition / deletion of counsel.
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Potential regional travel for attendance at hearings and trials.
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Demonstrate commitment to Companyβs Code of Business Conduct and Ethics.
Qualifications
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NY License required.
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A minimum of 7 years of progressively responsible experience in handling NY complex workers compensation claims and workers compensation litigation required.
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Bachelor's degree desired.
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Strong level of expertise in commercial workers compensation coverage, evaluation and negotiation techniques.
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Strong organizational skills and detail oriented.
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Ability to work independently, prioritize workload, handle multiple tasks simultaneously and exercise good judgment.
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Working knowledge of workers compensation claims handling practices.
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Excellent verbal and written communication skills, including a strong ability to actively lead or participate in meetings, presentations and seminars.
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Excellent customer service skills, with emphasis on accessibility and responsiveness.
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Computer literacy, including experience in Word, Excel and PowerPoint.
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Strong litigation management skills and extensive knowledge of applicable regulations, legislation and judicial decisions in relevant jurisdictions.
Requirements
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Lodestar is providing applicants with the anticipated wage range for this position in compliance with state regulations.
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The wage range for this role is $84,000 to $100,000.
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Wage ranges are based on national market data and may cover a wide range of geographies.
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Applicants may be paid above, within or below this range based on a variety of factors.