[Hiring] Director of Membership @Stringfellow Management Group

Role Description

We are seeking a full-time Director of Membership to support our client, the International Association of Arson Investigators (IAAI). The Director of Membership will focus on member-centric initiatives as outlined in the Strategic Plan. The position requires strategic execution, critical thinking, membership development skills, a solid sense of marketing the benefits of membership, and attention to detail.

Primary Responsibilities:

• Oversees the creation and management of IAAI’s membership recruitment and retention programs based on guidance from the Membership Committee Chair, Executive Director (ED) and Chief of Staff (COS).
• Works with the COS and other team members to identify member database improvements and upgrades to improve accuracies, reporting systems, and user experience.
• Oversees the membership application process and manages coordinators to process applications in a timely fashion; flags incomplete membership applications with support from Association Coordinator.
• Prepares monthly dues billing and produces reminder notices for automatic sending through the AMS system; produces/sends special-case invoices.
• Pulls new open invoice reports before invoices are wiped each month.
• Manages the FireArson.com website; makes changes to the site and sends updates to the third-party webmaster on changes outside team capabilities.
• Supports COS with Chapter relations related to membership.
• Prepares/distributes monthly Enhanced Chapter Reports.
• Creates monthly Membership Reports (vetting report) for the Membership Committee Chair, COS and ED.
• Corrects accounts that have not updated properly.
• Creates and finds reports to locate members whose accounts did not update correctly.
• Handles monthly numbers and retention.
• Terminates members for non-payment.
• Prepares monthly membership card report that Coordinator then mails.
• Updates invoices as requested by individuals or organizations.
• Creates Membership Report for Mid-Year and Annual Meetings.
• Creates/maintains staff Standard Operating Procedures (SOPs) for member-related functions and dues invoice management.
• Manages troubleshooting of database with MemberSuite; works to achieve database solutions.
• Responds to incoming phone calls and emails from members as a backup to Coordinators.
• Cross-trained on SOPs and technology platforms.
• Supports Director of Certifications (DC) with ITC-related functions.
• Supports COS with Board-related functions and meetings.
• Supports COS with Committee-related activities and meetings.

Qualifications

• Minimum 3 years’ experience in association management. Bachelor’s degree preferred.
• Ability to manage multiple projects at once and move projects ahead in a deadline driven environment.
• High degree of organization and attention to detail.
• Ability to manage high volume of emails with timely responses.
• Excels at adapting in a fast paced, team-oriented environment.
• Proficiency in Microsoft Office Suite including Outlook, Word, and Excel.
• Experience working within MemberSuite AMS a plus.
• Exceptional customer service attitude.
• Possess a positive, team-player attitude.
• Ability to lift up to 25 lbs., as needed.
• Travel – attend annual International Training Conference (ITC).

Benefits

• Medical, dental, vision, and more.
• 401(k) with matching.
• Generous paid time off.
• Flexible and hybrid work schedules.

Company Description

Stringfellow Management Group is now an Etherio Company. At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.