[Hiring] Assistant Director of Admission for CRM Operations @Saint Michael's College

Role Description

Saint Michael's College seeks a collaborative, detail-oriented, and data-savvy professional to serve as the Assistant Director of CRM Operations. This position plays a critical role in supporting enrollment success by optimizing CRM functionality and ensuring the accuracy, integrity, and effectiveness of student recruitment data. The Associate Director of CRM Operations will oversee the day-to-day management and utilization of the College's CRM system, supporting admissions staff in their recruitment efforts while maintaining accurate records for prospective students, parents, and high school counselors. The ideal candidate combines strong technical skills with a customer-service mindset and a passion for using data to improve processes and outcomes.

• Ensures data integrity and accuracy within the Slate system in the Enrollment and Admissions department
• Customizes Slate to meet the specific needs of the Enrollment and Admissions processes at the College
• Provides support to admissions staff and other stakeholders on using Slate CRM effectively
• Collaborates with IT and other relevant departments to integrate Slate with other systems and platforms used by the college, specifically with Ellucian Colleague ERP Software
• Partners with admissions and marketing to execute communication plans for prospective students
• Creates and monitors Slate's communication tools, including email campaigns, personalized messages, and event invitations
• Collaborates with Admissions leadership and IT to design, implement, and refine workflows for various stages of the recruitment and enrollment process for the undergraduate, graduate, and international populations
• Manages the decision release process and related documentation that is shared on student portals through Slate
• Manages application processes such as maintenance, troubleshooting, and updates for each admission cycle for undergraduate and graduate applications
• Provides support with Admission Operations including but not limited to mailings, on-campus events, and ongoing projects
• In partnership with IT, coordinates and leads Slate CRM training for Admissions team
• Assists with documentation, including the development of process, planning, and policy documents
• Other duties and responsibilities as assigned

Qualifications

• Bachelor's degree
• 2-3 years’ work experience in higher education
• Demonstrated experience in managing and configuring Slate CRM
• Experience in college Admission preferred
• Experience with Technolutions Slate (CRM) is required
• Experience with Ellucian Colleague ERP Software and Slate integration is preferred
• Familiarity with Microsoft Office products
• Working knowledge of databases

Requirements

• An offer of employment will be contingent upon the successful completion of background checks

Benefits

• Health, dental, vision insurance
• Employer-paid life and disability insurance
• Voluntary life, critical illness, and accident insurance options
• Parental leave
• Flexible spending accounts (healthcare and dependent care)
• 401(k)
• Generous paid time off
• Paid holidays
• Employee and dependent tuition benefits
• Employee and family assistance program
• Well-being programs and opportunities
• Discounted gym membership
• Paid volunteer time
• Use of the athletic facilities and the library
• Countless opportunities to attend presentations, lectures, and other campus activities