[Hiring] Director, LATAM Carrier Relations @Twilio

Role Description

Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, Regulatory—you will align market demand with local carrier capabilities to power Twilio’s growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.

Responsibilities

• Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
• Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
• Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
• Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
• Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
• Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.

Qualifications

• Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
• Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
• Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
• Strong negotiation, influence, and communication skills in complex multi-country environments.
• Data-driven, analytical approach to decision-making and route optimization.
• Fluency in Spanish, English and Portuguese.

Requirements

• Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
• Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).

Location

This role will be remote, and based in Colombia or Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more (offerings vary by location)