[Hiring] Director, ERP and Business Applications @C1

Role Description

The Director, ERP & Business Applications, is responsible for the strategy, delivery, governance, and optimization of C1's enterprise application portfolio, including ERP, Finance, Revenue Operations, Supply Chain, and Services platforms. This leader will oversee the technology ecosystem supporting NetSuite ERP, Order-to-Cash (OTC), Quote-to-Cash (QTC), Procure-to-Pay (P2P), Record-to-Report (R2R), Inventory Management, Xactly Sales Performance Management, ConnectWise, Billing Operations, and Enterprise Integrations. The role partners closely with business and technology leaders to drive operational excellence, business transformation, automation, data integrity, and scalable growth. The Director will lead a globally distributed team consisting of onshore, offshore, managed services, and vendor resources while ensuring delivery of business outcomes through modern, reliable, and secure enterprise platforms.

Responsibilities

• ERP & Business Applications Strategy
  • Develops and executes the roadmap for NetSuite and the broader enterprise applications portfolio
  • Aligns technology investments and priorities with business strategies and operational goals
  • Drives application modernization, automation, governance, and continuous improvement initiatives
• Business Process & Platform Leadership
  • Provides leadership across OTC, QTC, P2P, Finance, Inventory Management, Billing, Sales Performance Management, and Services Operations
  • Oversees key platforms including NetSuite, Xactly, ConnectWise, Inventory Management Solutions, and related business applications
  • Partners with business leaders to improve efficiency, controls, reporting, scalability, and user adoption
  • Partners with other technology leaders and PMO to provide end-end solutions
• Delivery, Operations & Governance
  • Leads application implementations, upgrades, integrations, and transformation programs
  • Ensures stability, security, scalability, and operational excellence across mission-critical systems
  • Manages budgets, vendor relationships, managed service providers, and application governance processes
• Leadership & Collaboration
  • Builds, develops, and leads high-performing global teams across onshore, offshore, and third-party delivery organizations
  • Fosters strong partnerships across Finance, Operations, Supply Chain, Sales Operations, Revenue Operations, Managed Services, and executive leadership
  • Communicates technology strategy, risks, priorities, and business outcomes to senior stakeholders

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, or a related field
• 15+ years of progressive leadership experience in ERP, enterprise applications, or business technology
• 8+ years managing enterprise application teams and large-scale technology initiatives
• Strong hands-on experience with NetSuite, Suiteapps, and ERP platforms
• Deep understanding of Order-to-Cash, Procure-to-Pay, Finance, Inventory Management, Revenue Operations, and enterprise business processes
• Experience leading enterprise transformations, system integrations, and application modernization initiatives
• Demonstrated success managing application portfolios, budgets, vendors, and managed service providers
• Experience leading global teams with a mix of onshore, offshore, and outsourced resources
• Strong executive communication, stakeholder management, and organizational leadership skills

Desired/Preferred Qualifications

• Experience with Zone Subscription and similar products
• Experience with Xactly Sales Performance Management and ConnectWise
• Experience supporting technology services, managed services, distribution, or professional services organizations
• Experience supporting Value Added Reseller (VAR) model
• Experience in programming, business and technology architecture
• Experience with Microsoft Power Platform, and enterprise automation technologies
• MBA and/or relevant industry certifications

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)