[Hiring] Corporate Business Office Director @United States

Role Description

The Corporate BOD provides ongoing Revenue Cycle direction and guidance to Acadia’s facilities, Division Management and the Vice President of Revenue Cycle Operations. Employs expertise in business office practices to review facility business office performance and manage corrective action plans. Instrumental in hiring and training facility business office staff. Liaison for facility business offices and corporate support services such as IT and compliance.

Responsibilities

• Complete site visits of assigned Acadia Facilities using the standard review document.
• Provide facility BOD, CFO, Vice President of Revenue Cycle Operations and Division Management with a written review and recommendations.
• Follow up with the facility to ensure corrective actions are completed.
• Complete off-site reviews of patient accounts and aging’s for facilities that are not meeting Revenue Cycle Key Indicator goals including Cash Collections, AR Days, Bad Debt and Denials.
• Participate in recruitment of qualified Facility Business Office Directors and provide training to new BOD’s.
• Provide assistance with training facility business office staff.
• Participate in development and implementation of business office policies and procedures and assist with ensuring compliance.
• Provide assistance and guidance to the facility when setting up new services.
• Develop and present routine training webinars.
• Work with IT on conversions, standardization and other system issues.
• Ensure new facilities are transitioned to Acadia policies and processes and that Business Office staff are trained.
• Review Charity, Denial, Upfront Collections and Medicare Bad Debt logs as requested.
• Ensure compliance with required data and use data to make recommendations for improvements.
• Work with Corporate Director of UR on reducing denials and other related projects.
• Work with Corporate Director of Managed Care and assist as requested with managed care contracts.
• Assist with evaluation of any external vendors (early out, collection agency, electronic billing, physician billing, coding, credit reporting, etc.).
• Work with Compliance Department to ensure Charge to Chart audits are completed timely and accurately.
• Maintain knowledge of industry changes and trends and provide recommendations and guidance to the Vice President of Revenue Cycle Operations.
• Perform other duties as assigned.

Standard Expectation

• Comply with organizational policies, procedures, performance improvement initiatives and maintain organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develop constructive and cooperative working relationships with others and maintain them over time.
• Encourage and build mutual trust, respect and cooperation among team members.
• Maintain regular and predictable attendance.

Qualifications

• Experience working with information technology and proficiency with software packages including Excel.
• Demonstrated leadership ability.
• Excellent communication skills, both written and verbal.
• Ability to think strategically and solve problems.
• Ability to establish and maintain effective working relationships with facility and corporate staff.
• Ability to lead with a high degree of emotional intelligence and ethics.
• Ability to set priorities and expectations.
• Knowledge of office administration procedures with the ability to operate most standard office equipment.
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
• Ability to adapt to frequent priority changes.
• Capable of working within established policies, procedures and practices prescribed by the organization.
• English sufficient to provide and receive instructions/directions.

Benefits

• Competitive Base Salary commensurate with experience.
• Comprehensive Medical, Dental, and Vision Insurance.
• 401(k) Plan with Company Match.
• Paid Time Off (PTO) and recognized holidays.
• Company-paid Basic Life and AD&D Insurance.
• Employee Assistance Program (EAP) and mental wellness resources.
• Opportunities for professional growth and advancement within Acadia’s nationwide network.