[Hiring] Director, Client Service @Kantar

Role Description

We’re looking for a research-first, media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise with strong media measurement fluency.

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach.
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making.
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations.
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas.
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear).
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards.
• Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels.
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions.
• Support account growth by identifying new research opportunities and contributing to proposals and client development.

Qualifications

• 8–12+ years of hands-on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred).
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation.
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights.
• Proven ability to translate complex data into clear, insight-driven recommendations for senior stakeholders.
• Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements.
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities.
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders.
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality.
• Bachelor’s degree in a relevant field (e.g., marketing, business, social sciences, analytics).

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services.
• Health Savings Account/FSA.
• Dental, Vision and benefits to cover unique healthcare needs.
• Wellness Program.
• 401k with match.
• Tuition Reimbursement, Commuter benefits.
• Unlimited PTO.