[Hiring] Director, Care Services @The ALS Association

Role Description

This is a remote role based within the west territory.

Reporting to the Managing Director, Care Services, this position will collaborate on the development, implementation, monitoring, and adapting programs and services associated with care services priorities as defined in The Association’s Care Services Strategic Implementation Plan. Works with the Territory Executive and other Association staff to develop strong partnerships with internal and external key stakeholders with the objectives of continuous quality improvement, consistency, and increased access to programs and services.

Duties and Responsibilities

• Implement operational plans in support of the strategic plan and the territory.
• Assist and consult as needed with complex situations. May attend ALS clinics and provide care consultations during routine visits.
• Collaborate to ensure policies and procedures defining the delivery of services to people living with ALS, caregivers, families, and community partners by Care Services staff are consistent with industry and The Association standards.
• Collaborate with Associate Director to provide oversight to programs and services and build new partnerships to support existing programs.
• Provide information to Resource & Referral hub regarding new or existing resources.
• In collaboration with the Managing Director Care Services, establish strategic community and professional partnerships and collaborations.
• Assess and evaluate Care Services Programs and make recommendations for updates and improvements to Managing Director Care Services.
• Ensure files and databases are used consistently across territories.
• Develop and maintain clinic relationships through bi-annual or quarterly review meetings with clinic Neurologists and coordinators.
• Provide professional in-service educational programs to ALSA staff and healthcare professionals such as home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities.
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
• Offer recommendations concerning current or future programs.
• Hire, supervise, and provide leadership to a staff of licensed professionals and care services support personnel.
• Provide oversight to assigned program budget and monitor expenditures.
• Assist with management of local and state grants.

Supervisory Responsibilities

• Directly supervises up to 10 employees within the Care Services department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Requirements

• Frequently to stand.
• Frequently to walk.
• Frequently to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to talk or hear.
• The employee must occasionally lift and/or move more than 10 pounds.
• Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception; and ability to adjust focus.

Basic Qualifications

• Bachelor's Degree (BA) from a four-year college or university, or the equivalent combination of education and experience. Master’s degree preferred.
• Five years of progressive leadership experience in a non-profit setting.
• Experience working with people living with motor neuron diseases and healthcare knowledge preferred.
• Supervisory experience working with various nursing and allied health professionals and administrative personnel.
• Excellent written and oral communications skills.
• Computer skills required: Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Microsoft Office; Payroll Systems; Project Management Software; Video Conferencing Software such as Zoom and Teams.
• Ability to travel on Association business as required.

Additional Qualifications

• Delegation: Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership: Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Pay Transparency

The ALS Association's pay range for this position is $69,293 - $92,990 annually. The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

COVID-19 Vaccination

The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.