[Hiring] Delivery Consultant III @Alight Solutions

Role Description

The Domain Manager is responsible for overseeing business rules, consulting on complex domain matters, and ensuring quality assurance. They act as a subject matter expert, advising clients and internal teams on best practices and fostering strong client relationships.

Responsibilities

• Partnering with clients and cross-functional teams to define and deliver Health & Welfare benefit solutions, meeting business needs while incorporating industry best practices and inclusive employee experiences.
• Identifying proactively, assessing, and communicating potential risks related to plan design, compliance, and legislative changes, providing thoughtful guidance to clients and stakeholders.
• Managing requirements gathering, issue resolution, and project timelines to ensure high-quality outcomes and successful client delivery.
• Serving as a trusted Health & Welfare subject matter expert across medical, dental, vision, life, disability, and related benefit plans, promoting consistent and equitable solutions.
• Collaborating with internal teams and clients to support requirements reviews, acceptance processes, and continuous improvement initiatives.
• Facilitating effective knowledge transfer and transition activities, ensuring seamless handoffs, stakeholder readiness, and exceptional client support experiences.
• Coaching, mentoring, and developing team members by providing constructive feedback, fostering continuous learning, and creating opportunities for professional growth.
• Contributing insights and recommendations to leadership regarding client trends, business challenges, process improvements, and innovative solutions.
• Advocating for compliance, accessibility, and fair benefit administration practices, ensuring alignment with regulatory requirements and organizational objectives.
• Championing a culture of collaboration, inclusion, respect, and belonging by valuing diverse perspectives and supporting an environment where all employees can succeed.

Qualifications

• Possess Bachelor or equivalent professional experience.
• 5-7 years of Health & Welfare benefits experience in the benefits outsourcing industry.
• Possess professional certifications such as CEBS, ASPA, or related credentials.
• Able to demonstrate coaching and people development experience (4-5+ years).
• Possess advanced knowledge of Health & Welfare delivery models, plan administration, compliance requirements, and industry best practices.

Requirements

• By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.
• Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.
• You will be notified during the hiring process which checks are required by the position.
• Alight requires all virtual interviews to be conducted on video.
• Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

• Comprehensive total rewards package supporting your mind, body, wallet, and life.
• Health, dental, and vision coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching, and generous time off.
• Parental leave, continuing education, and career growth opportunities.
• Flexible working arrangements wherever possible.