[Hiring] Virtual Design Chat Consultant @Williams-Sonoma Customer Care Centers

Role Description

Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you!

In this fast-paced position, the Online Chat Representative will:

• Monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites.
• Focus on chats to support the Design team by assisting customers with creating their dream space and closing the deal on their design purchases.

Qualifications

• 3+ months Design experience Required.
• High School Diploma or GED.
• Attention to detail with a superior customer service attitude.
• Maintain confidentiality and professionalism at all times.
• Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
• Enjoy working independently with excellent problem-solving and decision-making skills.
• Good self-management and motivation.
• Strong interpersonal skills.
• Computer Savvy / Internet Research ability.
• Must be experienced with instant messaging.
• Ability to navigate websites and multiple systems while maintaining multiple written conversations.
• Computer literate with the ability to type minimum 35 wpm.
• Practice active listening skills.
• MUST be confident to communicate in English (written and verbal).

Requirements

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
• Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met.

Benefits

• 40% Discount on most merchandise.
• Fun contests / rewards and recognition programs.
• Paid Training from the comfort of your home.
• Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
• Pay = $19.00/hr compensation may differ due to individual state wage requirements.