[Hiring] Delegation Coordinator @SmartPA

Role Description

The Centre of Excellence (COE) is the operational heart of SmartPA, driving strategy, quality governance, and operational agility across our accounts. As a delegation coordinator, you will embody SmartPA’s culture of precision and 'Right First-Time' execution, acting as a high-level operational partner for leaders at a global tech giant.

This position will work on a ‘dedicated’ basis, supporting the global tech giant in a full-time capacity, and serving as a strategic bridge - providing dynamic support for leaders who require strategic operational partnership rather than transactional administration. Operating as an extension of executive leadership, you will combine business context to autonomously manage complex calendars, high-touch global travel, and expenses. Supporting an initial pilot cohort of 6 EMEA leaders with scope for global expansion, you will defend focus time, streamline daily rhythms, and uphold SmartPA’s standards of discretion and client delivery.

Qualifications

• Autonomous Execution (Minimal Guidance): Ability to execute tasks independently for large or complex operational tasks.
• Critical Thinking & Contextual Awareness: Strong foundational understanding of the environment they are supporting.
• Relationship Building & Communication: High emotional intelligence and the ability to navigate different stakeholders effectively.
• Adaptability & Resilience: Comfortable operating in a fast-paced, ambiguous environment.
• High Discretion & Integrity: Capable of handling highly sensitive and confidential information responsibly.

Requirements

• Complex calendar management & strategy: Triage, prioritise, and resolve complex multi-region calendar conflicts independently.
• Proactive calendar optimisation: Actively audit the executive's schedule to identify inefficiencies.
• End-to-end travel & expense management: Manage high-volume, complex global travel logistics and process expenses accurately.
• Cross-functional collaboration & governance: Build collaborative relationships with internal Administrative Business Partners and other coordinators.

Benefits

• Competitive base salary
• Department performance incentives
• 33 days paid holiday
• Employee Assistance Programme (EAP)
• Ongoing career development within SmartPA’s global operational framework

Schedule, Location & Start Date

• Job type: Full-time, permanent (37.5 hours per week)
• Start date: Immediate / As soon as possible
• Location: Remote
• Schedule: Monday to Friday, aligned with UK working hours (09:00–17:30 UK time)
• South Africa Standard Time (SAST) alignment:
• 29 March – 25 October (UK BST): 10:00–18:30 SAST
• 26 October – 28 March (UK GMT): 11:00–19:30 SAST