[Hiring] Dedicated Network Support Specialist @UnitedHealth Group

Role Description

The Dedicated Network Support Specialist is responsible for practitioner setup, payment configuration, and financial support activities in alignment with the VBA MDE program, supporting accurate and timely reimbursement by maintaining practitioner profiles, payment calendars, and related financial components according to established workflows and standards while collaborating closely with internal partners to support day to day operational needs and execute assigned tasks in accordance with defined processes and procedures.

Schedule: This position is full-time (40 hours/week) Monday – Friday from 7am - 4pm or 8 am to 5 pm CST. The schedule will be determined by supervisor upon hire.

Location: Remote nationwide. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Setup practitioner profiles according to block scheduling checklists for block scheduled providers and practitioners.
• Set up and maintain manual finance calendars for payment rendering on provider and practitioner days.
• Investigate and address provider reimbursement inquiries in partnership with Provider Reimbursement (PR) and SubK teams to support accurate and automated invoicing.
• Maintain and track dedicated supervising physician network to support invoicing.
• Work closely with Resource Partner Management (RPM), National Account Managers, Clinic Operations Managers (COM), and Clinic Operations Specialists (COS) to ensure accurate practitioner setups and payment processing.
• Accountable for managing the VS Market Relations email and fax inbox.
• Follow established workflows, documentation standards, and escalation paths to ensure consistency and compliance.
• Performs other duties as assigned.

Qualifications

• High School Diploma/GED.
• 1+ years of related experience collaborating across multiple business functions to achieve shared business objectives.
• Proficient in Microsoft Office Suite, with strong knowledge of Excel.
• Solid organizational, verbal, written and interpersonal skills.
• Independent problem identification/resolution and decision-making skills with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to work independently.
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Requirements

• Customer service-related background.
• Medical, dental, or healthcare insurance experience.
• Database experience/education.
• Experience with auditing and analyzing healthcare providers.
• VBA experience (Visual Basic for Application).

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).