[Hiring] Claims Support Specialist @Hagerty

Role Description

As a Claim Support Specialist, you will be responsible for providing exemplary customer service and phone support to the Claims department. In this role, you will play a crucial part in the claims management process by:

• Capturing First Notice of Loss (FNOL) for new claims
• Addressing existing claims inquiries
• Processing simple claims
• Triage incoming calls effectively while maintaining composure
• Completing clerical duties as time allows

A strong interest in pursuing a career in Claims or insurance is a plus.

Qualifications

• Proven experience in a customer service role, preferably within the insurance industry
• Must be customer focused and action oriented
• Problem-solving mindset and the capacity to handle challenging customer situations
• Empathetic and understanding of the stress and concerns of members during the claims process
• Excel in a fast-paced, high-pressure environment
• Strong organizational skills with a keen attention to detail
• Ability to navigate and input data into multiple claims management systems
• Team player with a collaborative approach to working with internal teams
• Ability to adapt to changing priorities and handle a dynamic workload
• Excellent verbal and written communication skills
• Ability to maintain confidential information
• An interest or knowledge of classic or collector vehicles, or the willingness to learn about them
• Must exhibit Hagerty Core Values
• Must be dependable and maintain impeccable attendance
• Must be bondable and capable of obtaining any necessary state licenses
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable

Requirements

• Monitor the phone queue for call volume and remain available for calls throughout the shift
• Efficiently gather and document information related to new claims in our claims systems
• Guide members through reporting a new claim and set appropriate expectations
• Ensure accuracy and completeness of data for seamless assignment and claim handling
• Field calls from members inquiring about the status of their existing claims
• Provide clear and concise updates on the progress of the claim process
• Collaborate with internal teams to facilitate timely resolution of member concerns
• Accurately document all customer interactions and claim details in various systems
• Take ownership of minor claims by assessing damages and determining appropriate actions
• Advise members on the steps necessary to expedite the resolution of their claims
• Maintain a high level of empathy and professionalism in customer interactions
• Exceed customer expectations by providing personalized and effective support
• Practice active listening to help each member as quickly and efficiently as possible
• Display excellent time management skills
• Add, label and route incoming electronic documents to various claim systems
• Assist with special projects, as needed
• Lead team huddles and participate in team meetings

Benefits

• This position is open to U.S. remote work
• The hours for this position will be 8-hour shifts that vary throughout our business hours
• Regular business hours are Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturdays 8:30 a.m. to 4:30 p.m. and Sundays 12:00 p.m. to 4:00 p.m.
• The compensation for this position will be $23.00 per hour with full benefits
• If you reside in specific jurisdictions, please email [email protected] for compensation, comprehensive benefits, and perks