[Hiring] CX Specialist @ManpowerGroup WorkMyWay

Role Description

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.

• Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Qualifications

• Minimum of 3 years of experience in technology transformation.
• Focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Experience with Contact Center technologies and industry best practices.
• Experience in aligning technology capabilities with contact center benchmarks.
• Bachelor's degree or equivalent work experience.

Requirements

• Minimum of 3 years of experience in technology transformation.
• Minimum of 3 years of experience with Contact Center technologies.
• Minimum of 3 years of experience in aligning technology capabilities.
• Bachelor's degree or equivalent work experience.

Company Description

Client: Accenture

• Job Category: Information Technology and Services
• City: Milwaukee
• State: Wisconsin
• Work Style: Remote