[Hiring] Crop Insurance Area Claims Supervisor @Sompo International

Role Description

AgriSompo has a unique opportunity for an Area Claims Supervisor on our Upper Midwest team, supporting Multi-Peril Crop Insurance (MPCI), Private Products, and Named Peril claims operations.

As the Area Claims Supervisor, you will play a key role in leading and developing a team, ensuring efficient claims service through effective training and communication strategies. You will oversee the development and maintenance of internal communications to streamline claims processes, while serving as the local expert to provide guidance on claims adjusting issues, address concerns, and support your team in delivering exceptional service.

Location: This position will be based remotely in North Dakota. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

What you’ll be doing:

• Build and maintain effective relationships with Regional Leadership and cross-functional partners to support timely, accurate, and compliant claims processing.
• Provide claims-related updates, analysis, and reporting to the Regional Claims Manager to support operational, staffing, budgeting, and performance decisions.
• Monitor claims productivity, service-level performance, adjuster workloads, closure rates, payment timelines, and other key claims metrics.
• Analyze resource utilization and staffing needs to support efficient claims operations and budget management.
• Identify training and performance gaps, partnering with Claims Training and leadership to ensure service standards are achieved.
• Coach and support adjusters through guidance, work reviews, and feedback to promote consistency, accuracy, compliance, and adherence to company procedures.
• Manage employee development and staffing activities, including hiring, training, performance management, delegation, coaching, promotions, corrective actions, and terminations.
• Establish and communicate performance expectations aligned with company goals, values, and service standards.
• Perform other duties as assigned.

Qualifications

• Minimum 5 years of crop insurance claim experience
• 2+ years supervisory and/or management experience preferred
• Required license and certification: CAPP certification and valid driver’s license with a satisfactory driving record and applicable State license
• High school diploma or equivalent, or equivalent combination of education and experience
• Bachelor’s degree in agriculture, business, or management preferred

Requirements

• Basic mathematical skills (add, subtract, multiply, divide).
• Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.
• Ability to complete documentation requirements.
• Ability to utilize analytical thinking; find facts and solve problems.
• Ability to remain self-motivated and efficient.
• Ability to work both in an office setting and outdoors in a farm environment.
• Ability to work well both independently and within a team environment.
• Ability to remain focused on exceptional customer service, both internally and externally.
• Working knowledge of crop insurance regulations, policies, procedures and best practices.
• Works effectively under pressure and able to work within tight deadlines.
• Willingness to take initiative and work with minimal supervision.
• Strong time management skills with ability to prioritize.

Benefits

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits