[Hiring] Court Filing Manager @Steno

Role Description

• Own the day-to-day performance, quality, and output of the Court Filing team of specialists working across multiple California courts and jurisdictions.
• Manage workload distribution and prioritization across the team, ensuring rush and VIP filings are handled with urgency and SLAs are consistently met.
• Coach and develop team members through regular feedback, hands-on training, and performance conversations - turning every rejection or error into a development moment.
• Conduct performance evaluations, set goals and KPIs, and hold the team accountable to Steno’s quality and productivity standards.
• Serve as the team’s deepest source of California court filing expertise — county-level nuances, mandatory cover sheets, tentative ruling procedures, courtesy copy requirements, e-service rules, and local quirks that don’t show up in the statewide rules.
• Conduct regular audits of case files, data entry, and eFiling submissions to catch errors before they reach the court or the client.
• Own formal escalation and incident reporting for complex filing issues, identifying root causes and implementing fixes to prevent recurrence.
• Serve as the escalation buffer for leadership, resolving issues at your level and surfacing only true exceptions upward.
• Track rejection trends and workflow bottlenecks across the team, and build or refine the SOPs and playbooks needed to close the gaps.
• Serve as a liaison between the Court Filing team and Account Executives, Account Managers, Billing, and other internal stakeholders on escalations and process questions.
• Own KPI and SLA reporting for the Court Filing team, translating team- and individual-level data into clear updates for Litigation Support leadership.
• Lead hiring, onboarding, and ramp planning for the Court Filing team, including participating in interviews and building training materials as the team scales.
• Partner with the Training and Development Manager as a co-owner of onboarding curriculum and ongoing training content.
• Own the “Day 1” onboarding experience for new law firm clients on the court filing side — data entry, account setup, and a strong first impression.
• Maintain fluency across the eFiling platforms the team relies on — including Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, and InfoTrack — and stay current as new courts, portals, and rules come online.
• Partner with Litigation Support leadership on special projects and process improvements as the team and client base grow, including expansion into jurisdictions outside California.
• Engagement & Culture Building: you're visibly present with the team and actively invest in morale and connection.

Qualifications

• 5+ years of experience in California court filing or eFiling operations, with deep, county-level knowledge of Superior Court requirements.
• 5+ years in a management or leadership role, ideally overseeing a filing, legal operations, or litigation support team.
• A proven track record of managing a high-volume, multi-jurisdiction caseload with consistent quality, accuracy, and SLA performance.
• Hands-on experience with eFiling platforms such as Tyler Odyssey/File & Serve, LegalConnect, One Legal, Greenfile, or InfoTrack.
• Experience building and maintaining SOPs, playbooks, and training materials that keep a team operating accurately at scale.
• Strong coaching and people-management skills, with experience giving direct feedback and leading difficult performance conversations.
• Emotional intelligence & people-first leadership style: You read people accurately, adapt your style to the individual, and stay composed under pressure from clients, courts, and deadlines.
• Excellent cross-functional communication skills and are comfortable serving as a liaison between operations, sales, billing, and leadership.
• A track record of process improvement — turning audit findings, rejection trends, and incident reports into fixes that prevent recurrence.

Bonus Points if

• You have experience with case management, CRM, or operational reporting software.
• You have experience providing training, webinars, or educational content to teams.
• You have knowledge of court filing requirements outside California.
• You have prior experience in a startup or high-growth environment.
• You have experience partnering with product or engineering teams to improve internal tools or client-facing portals.

Compensation & Benefits

• Salary - $100,000 - $130,000.
• Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families.
• Flexible Paid Time Off - allowing employees to find balance in their lives.
• Options of Equity - we know our success is nothing without our team.
• Access to a company-provided 401(k) account.
• A home office setup and a monthly stipend to offset internet and phone costs.