[Hiring] Contract Membership Specialist @Integrated Resources

Role Description

The Contract Membership Specialist (CMS) provides contract membership support for external customers and internal business partners. This position ensures customer account data is aligned according to compliance, data governance, and business decisions within internal platforms, including Model N Revenue Manager (RM), SAP iShift, and other boundary system platforms.

• Addresses and resolves issues with high degree of scrutiny and completeness to maintain customer account data accuracy.
• Routinely interacts with a variety of internal and external business partners to identify challenges, create solutions, and execute deliverables on time and with a high degree of efficiency.
• Works closely with individuals and teams to drive the operational needs of our contracting activities.
• Focuses on Master Data Management and Contract Eligibility.

Responsibilities

• Key deliverables include customer account data accuracy.
• Manage the customer account life cycle of large, organized customers (LOC), including contract membership activities and customer account record management.
• Work independently within Revenue Manager platform to create and manage membership affiliations and eligibility status for both direct and indirect customers.
• Verify contract pricing, membership eligibility status, and customer segments within Revenue Manager platform and boundary systems.
• Provide Public & Private membership sector eligibility information upon request.
• Manage daily business tasks and processes with internal/external key stakeholders.
• Access and process data within reporting tools, including Revenue Manager, SAP iShift, and boundary systems.
• Communicate and resolve membership discrepancies; maintain synchronization and integrity of membership.
• Responsible for data compliance activities within membership and oversight of applicable processes and business decisions to achieve compliance.
• Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements.
• Support and collaborate with Client Account Management team regarding contracting and membership processes.
• Proactively collaborate with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges.
• Responsible for execution and compliance of SOX and Government Pricing P&Ps.
• Support and follow all SOP documentation guidelines, compliance, and auditing processes.
• Responsible for accuracy of customer account Master Data within iShift, RMUS, and all boundary systems.

Qualifications

• Bachelor of Arts or Bachelor of Science degree preferred.
• 5+ years’ experience in Pharmaceutical/Health environment or similar field.
• Model N Revenue Manager experience preferred.
• SAP / Shift Experience preferred.
• Experience in contracting, membership or pricing is strongly preferred.
• Strong analytical thinking and implementation skills.
• Advanced Excel knowledge.

Soft Skills

• Critical thinking and problem-solving mindset.
• Change and growth mindset.
• Self-motivated and self-starter.
• High degree of independence and adaptability to changing environments.
• Excellent written/verbal communication skills.
• Ability to communicate effectively and professionally.
• Ability to manage timelines.
• Detail focused, exceptional organizational skills.
• Auditable accuracy in work product.
• Strong Microsoft Office Suite skills.

Years of Experience

• 3-5 Years