[Hiring] Contract Specialist @World Wide Technology Holding

Role Description

The Contract Specialist Services role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams, and end-user customers.

This role is responsible for owning service contract management, including:

• Contract consolidation and cleanup
• Quoting renewals
• Quoting new attach services required for true-ups
• All necessary reporting in support of customer engagement

The CSS will work directly with the WWT and Cisco account teams to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. They will also work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system.

This role is important for our overall success of achieving both team and corporate goals. Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.

Qualifications

• A combination of education, training, and experience may be considered in lieu of a degree.
• 1-3 years of technology vendor relationship development experience preferred.
• Demonstrated relatable business process experience preferred.
• A subject matter expert in technology partner processes a plus.
• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry.
• Ability to prioritize and perform work in required time frames.
• Capability to multi-task and adapt to change.
• Ability to communicate effectively and in a timely manner.
• Strong Organizational Skills.
• Detail Oriented and Critical Thinker.
• A willingness to do whatever it takes to get the job done.
• Proactive attitude and work ethic.
• Must be a team player.
• Ability to work independently and/or on a team with minimal supervision.
• Proficient PC skills (Microsoft Word, Excel).

Requirements

• Ability to communicate effectively and in a timely manner.
• Strong Organizational Skills.
• Detail Oriented and Critical Thinker.
• Proficient PC skills (Microsoft Word, Excel).

Benefits

• Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Competitive Pay
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program

Company Description

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise, and world-class partnerships to help public and private sector organizations design, build, and scale intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust, and creating a great place to work for all.