[Hiring] Connectivity Partner Specialist @Airbnb

Role Description

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

In this role, you will provide API specialist support and act as a subject matter expert for our connectivity operations. Your responsibilities include:

• Conducting analysis and technical troubleshooting to solve complex problems.
• Monitoring key metrics and error logs to optimize performance and ensure timely error resolution.
• Serving as a technical point of contact for both internal and external partners.
• Offering expert insight into Airbnb’s APIs and our partner systems.
• Supporting the Connectivity Team and Enterprise Account Team with projects designed to achieve Airbnb’s commercial goals.
• Helping to create and improve internal knowledge bases and training materials.

A typical day includes:

• Providing day-to-day technical support for internal and external systems, including connectivity issues.
• Developing a deep understanding of technical integrations across Property Management Systems (PMS), Channel Managers, and Central Reservation Systems (CRS).
• Using data to identify strategic opportunities and drive sales growth.
• Educating partners on product updates and sharing partner feedback with internal stakeholders.
• Implementing and overseeing effective troubleshooting processes.
• Identifying patterns in data and feedback to improve services and products.
• Researching technical information to deepen understanding and support decision-making.
• Contributing to the development of technical communication materials.
• Collaborating with your team to design and manage projects supporting the commercial goals of Airbnb and our hotel and connectivity partners.

Qualifications

• 3+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role.
• Strong understanding of hospitality/travel software; CRS, PMS, Channel Managers.
• Proficiency in SQL, Looker, and Excel.
• Tableau, Asana, Jira, and Salesforce experience preferred.
• Solid technical troubleshooting skills and project management experience.
• Excellent communication and presentation abilities.
• Effective time management and ability to prioritize in a fast-paced environment.
• Strong quantitative skills with a proven ability to leverage data in decision-making.
• Adaptability to shifting priorities, projects, and deadlines.
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus.

Requirements

• Must be based in the EST time zone to conduct work.

Benefits

• Base pay range: $88,000 — $103,000 USD.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected].

Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer.