[Hiring] Comprehensive Personal Liability Claims Adjuster @Allstate

Role Description

This role is responsible for investigating moderately complex and complex comprehensive personal liability (CPL) claims, including representative moderate and major CPL losses. Responsibilities include:

• Analyzing coverage
• Obtaining recorded statements
• Evaluating liability and damages
• Handling demands
• Issuing payments to appropriate parties
• Negotiating settlements
• Referring claims requiring additional expertise for further handling litigation

Key Responsibilities

• Negotiates and settles claims in accordance with business unit best practices.
• Review policy language and analysis to determine coverage.
• Reviews medical reports in preparation for claims settlement evaluation.
• Coordinate the appraisal process for highly complex, disputed claims, ensuring adherence to policy provisions.
• Determines and explains coverage limits in moderately complex and complex claims involving single or multiple claimants, also determines claim value.
• Sets initial reserve, updates reserve, documents rationale and claim summary notes.
• Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently.
• Draft and respond to attorney correspondence, requests for information, and demands to maintain compliance and mitigate legal exposure.
• Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues.
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process.

Qualifications

• 2 or more years of experience.
• Adjuster License.
• Strong negotiating experience and policy interpretation experience.
• Experience handling third-party bodily injury claims arising from homeowners, renters, landlord, ATV, boat, and golf cart insurance policies.

Requirements

• This position is a permanent remote home-based role.
• Your home office does not need to be near an Allstate office, but it does need to be in the United States.
• This position is not available for California, Alaska, Washington, and Hawaii residents.
• When you work from home full time, you’ll need:
• A home office – a dedicated workspace in your residence that is private and free from distractions
• A minimum internet bandwidth of 50 MB down/5 MB up
• Appropriate work surface and seating

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Compensation Data

• You may be eligible for a $1,000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role.
• This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• Candidates who have previously worked for and are seeking to be rehired at Allstate and its family companies are not eligible for this sign-on bonus.
• Compensation range for this position is $56,000 - $111,550 per year, based on experience and qualifications.

Skills

• Bodily Injury Claims
• Complex Claims
• Critical Thinking
• Homeowners Claims
• Information Collection
• Multitasking
• Negotiation
• Third Party Claims
• Time Management