[Hiring] Community Manager @Facelove

Role Description

You'll spend your days in Trybe, our creator Facebook group, the Facelove Instagram and TikTok inboxes, Shopify (every sample is an order) and a tracker in ClickUp, talking to creators and following up on videos. You'll also start the Facelove Inner Circle, a group of US customers who test our products before launch. This is a role for someone who has run a creator program or a brand community before and likes it.

Posting content for a page, or growing your own account, is a different job. We want someone who knows creators by name, chases the video politely the third time, and can tell from a creator's numbers whether she'll deliver.

Qualifications

• 2+ years running a brand's creator, ambassador or affiliate program, or a brand community.
• Warm, natural written English for women 45+.
• Volume outreach without losing quality.
• Reads creator data, not follower counts.
• Facebook group admin experience.
• Follow-through on samples.
• Organized at volume.
• Working hours: 09:00 to 18:00 CET, Monday to Friday (16:00 to 01:00 Manila).

Requirements

• Names the brand, the platform and the size, and a number they moved: active members, videos delivered, creator GMV.
• The written answers read like a person, not a template.
• Can give their real numbers: messages a day, reply rate, and what they changed when replies dropped.
• Explains why a 6K-follower creator with steady output and sales beats a 180K creator with neither.
• Has set up and run a group: membership questions, rules, admin and moderator roles, post approval, insights.
• Has a system (sheet or CRM) that tracks every sample from order to video.
• Keeps a tracker other people can read.

Benefits

• All perks start once you've been with Facelove for 3 months.
• Growth reviews: Position and salary reviewed every 6 months, performance reviewed monthly with your manager.
• Annual team trip: A yearly all-inclusive team trip somewhere in the world, fully paid by Facelove.
• Gym membership: A full membership at the local gym of your choice.
• Free products: A Facelove package every 3 months for you or your loved ones, plus every new launch at release.