[Hiring] Community Manager Trainer @Continental Properties

Role Description

Continental Properties is looking for a Community Manager Trainer to join our Multifamily team. As the Community Manager Trainer, you play a vital role in setting our Community Managers up for success. You will travel to communities as assigned to train newly hired Community Managers and those who need additional support, prepare new teams for a successful lease-up, and build and host in-person and virtual trainings and workshops. This position reports directly to the Director of Multifamily Learning & Operations.

This position can work remote within any of our core markets (CO, MN, IL, WI, GA, FL, MI, AZ). Candidates must reside within one hour of a major airport, as this role requires up to 75% travel to our communities as needed, as well as periodic visits to our home office in Menomonee Falls, WI.

Essential Responsibilities:

• Serve as an expert in Community Manager responsibilities and processes for both lease-up and stabilized communities.
• Build and facilitate in-person and virtual trainings and workshops for Community Managers, in partnership with the Multifamily Learning Manager.
• Build a training evaluation structure to measure results, and adapt training based on feedback.
• Facilitate quarterly trainings on financial processes, including reclasses, accruals and forecasting.
• Host monthly check-ins with new Community Managers to review onboarding progress, and update the Community Operations Leader as appropriate.
• Oversee Resident Relation Manager development to Community Manager through the Elevate Program.
• Visit new lease-ups 60-90 days before the first building to provide customized training on lease-up sales, process and strategy, and mentor Community Managers through the early lease-up window.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Three (3) or more years of Community Management experience required, with a proven track record of training others; experience managing both lease-up and stabilized communities required.
• One (1) or more years of experience in a training role preferred.
• Knowledge of multifamily property operations and financials, curriculum design and technical writing.
• Proficiency with Microsoft Office Suite, RealPage’s OneSite and Ops Technology required; Funnel CRM and SmartRent preferred.
• Willingness to work evenings and weekends occasionally depending on travel and training needs.

Benefits

• Career Growth: Tools, training, and opportunities for meaningful career with long-term growth potential.
• Mental Health & Wellness: Comprehensive mental health support including 8-free counseling sessions per year and access to additional wellness resources.
• Balance: Generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: Commitment to evolving our culture where team members feel a sense of belongingness each day.
• Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
• Industry-Leading Benefits: Comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: 6-weeks paid parental leave and family-forming & fertility resources (up to 12-weeks leave for birth mothers).