[Hiring] Community Development System Implementation Consultant I @Caselle

Role Description

As a Community Development System Consultant I, you will lead customers through the configuration, implementation, training, and early adoption of Caselle's Community Development software. You serve as a primary point of contact during implementation, working closely with customers to understand their permitting, inspection, code enforcement, and citizen engagement processes and configure the software to support their needs.

You are responsible for configuring and training customers on both the Connect console application and the online Citizen Portal, covering:

• Contractors
• Properties
• Permit types
• Permit processing and issuance
• Inspections
• Code violations
• Enforcement actions
• Fines
• Related community development workflows

Qualifications

• 1–3 years of experience in software implementation, consulting, onboarding, or customer training
• Ability to learn complex software functionality quickly and explain system processes clearly to both technical and non-technical users
• Strong communication and presentation skills; comfortable training small and mid-size client audiences
• Ability to analyze customer business processes and translate them into software configurations and workflows
• Detail-oriented with strong organizational skills; able to manage multiple customer implementation projects simultaneously
• Strong troubleshooting and problem-solving skills with the ability to identify configuration, workflow, and data-related issues
• Comfortable working with both desktop/console software and customer-facing online applications and portals
• Bachelor's degree in Business, Public Administration, Information Systems, Communications, or related field (or 3+ years equivalent experience)

Requirements

• Knowledge of municipal community development processes including permitting, inspections, code enforcement, and related workflows
• Understanding of permit lifecycles: application, review, fee assessment, issuance, inspections, completion, and closure
• Experience with local government, building permits, planning and zoning, contractor licensing, or similar municipal processes
• Experience creating clear, user-friendly documentation and training materials

Benefits

• Mission-Driven Work: Help local governments deliver better services to their communities
• Flexibility: Remote-eligible role with a collaborative team based in Provo, UT
• Growth: Join a company investing in its next generation of products and expanding its market presence
• Comprehensive Benefits: Competitive compensation, health/dental/vision insurance, 401(k), PTO, and professional development support
• Work-Life Balance: Standard Monday–Friday schedule with on-site client travel as needed

Work Environment

Primarily office-based or remote role with regular client travel (25–40% annually), typically consisting of week-long on-site engagements. Occasional weekend travel may be required to accommodate Monday client commitments. The position requires the ability to manage moderate stress associated with deadline-driven projects and client-facing responsibilities.