[Hiring] Commercial Auto Claims Adjuster @CSAA Insurance Group, a AAA Insurer

Role Description

As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately sophisticated non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Explain claims process, next steps, and outcomes to involved parties.
• Investigate, evaluate, negotiate, and settle first- and third-party auto/property damage claims from start to finish.
• Take inbound calls from customers and maintain an inventory of pending claims.
• Conduct coverage and liability investigations.
• Advise customers of available benefits, coverages, and liability outcomes.
• Coordinate and lead all aspects of the claims process; keeping customers informed.
• Negotiate estimating damages and supplements.
• Validate reparability and monitor repairs.
• Arrange towing, storage, and rental vehicles as needed.
• Address subrogation and total loss responsibilities.
• Ensure compliance with insurance program agreements and Claim Service Level agreements.
• Support other areas of claims as needed.
• Actively shape company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Travel as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfill business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
• Must meet work from home requirements including internet speeds and designated workspace.
• Ability to type 30 wpm.

Requirements

• Bachelor’s degree.
• Two or more years of customer service experience preferred. Prior insurance claims experience also preferred.
• Bilingual a plus!
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Active contributor to team success.
• Flexibility to work between the hours of 7:00 A.M. to 7:00 P.M. PST, including weekends and/or holidays.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible Workplace: remote-first culture with the ability to work from various locations.
• Career Growth: opportunities for development and long-term success.
• Inclusion and Belonging: fostering an environment where people feel valued and heard.
• Sustainability: initiatives to build resilient communities and reduce environmental impact.