[Hiring] Bilingual Auto Claims Adjuster @CSAA Insurance Group, a AAA Insurer

Role Description

As a Bilingual Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be:

• Verifying and explaining coverages
• Conducting liability investigations
• Advising customers of your liability decision
• Setting expectations about the claims process with the member
• Obtaining police reports and witness statements
• Reaching out to other adjusters from varying insurance companies
• Keeping the member informed of the claim status

Your work will involve:

• Investigating, evaluating, negotiating, and settling auto and property damage claims
• Handling a diary system to systematically review and resolve claims within specified state compliance guidelines
• Managing an inventory of claims
• Opening claims and acquiring required information and loss details from the insured, claimant, and other involved parties
• Explaining policy, coverage, and appropriate course of action (follow-up, status calls, touch base with the customer)
• Documenting claim files, sending appropriate correspondence, and communicating with customers and repair facilities
• Ensuring compliance with specific state regulations, policy provisions, and standard operating procedures
• Arranging, handling, and paying repair, rental, towing, total losses, and negotiating storage
• Applying knowledge of estimating standards ranging from minor to moderate complexity

Paid 14-week virtual training that is a combination of classroom and hands-on job training. Training is Monday-Friday from 8:00 A.M. - 5:00 P.M. Pacific Time. Training starts on 01/11/2027.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment leveraging internet, phone, and chat features
• Capability to train and perform the job in a remote setting as required
• May require Adjusters license as required by state
• Bilingual in English and Spanish

Requirements

• 2+ years of customer service experience in a fast-paced setting
• Empathy, Adaptability, Time Management, Organization
• Property and Casualty industry experience preferred
• Flexibility to work any shift during the operating hours of 24/7, which may include evenings and/or weekends and Holidays
• Outstanding interpersonal and strong computer navigation abilities
• Ability to handle several tasks simultaneously
• Shows respect for differences through excellent communication skills with people from an array of backgrounds
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional/team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

• Total compensation package, annual bonus eligibility for most roles
• 401(k) with a company match
• Flexible Workplace: remote-first culture with Home-Flex roles
• Career Growth: opportunities for development and support for long-term success
• Inclusion and Belonging: fostering an inclusive and welcoming workplace
• Sustainability: actions to build resilient communities and reduce environmental impact