[Hiring] Field Auto Claims Adjuster @Allstate

Role Description

Put your analytical skills and claims expertise to work as an Auto Field Adjuster with National General, an Allstate Company. In this role, you’ll evaluate first- and third-party material damage claims, develop comprehensive damage estimates, and guide claims toward appropriate resolution. You’ll apply your knowledge of regulatory requirements, fair claims practices, policy coverage, and estimating fundamentals while building trusted relationships with internal and external customers. From negotiating settlements to documenting claim activity and making payments within your authority, you’ll take meaningful ownership of the claims process and help deliver thoughtful, well-supported outcomes.

National General is seeking a Material Damage Specialist to evaluate and resolve 1st and 3rd party auto physical damage claims. In this role, you will:

• Inspect damages
• Prepare comprehensive repair estimates
• Negotiate settlements
• Ensure compliance with fair claims practices and company policies

Depending on experience level, candidates may also serve as a technical resource and mentor to peers, leveraging advanced estimating expertise to support complex material damage losses.

Where You’ll Work:

• This is a field-based position supporting customers throughout North Dakota, South Dakota, or Minnesota.
• Candidates must live within reasonable proximity to the assigned territory and be comfortable with regular local travel to support customers and complete in-person claim inspections.

Qualifications

• Auto physical damage claims handling
• Writing and reviewing vehicle repair estimates
• 1st and 3rd party material damage claims
• Negotiating claim settlements and managing complex files
• Knowledge of estimating platforms (CCC, Mitchell, Audatex, etc.)
• Strong customer service, communication, and problem-solving skills
• Prior field estimating or material damage appraisal experience preferred

Requirements

• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Exhibits mastery estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses of all severities
• Builds mastered relationships with both internal and external customers

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for employees eligible to work from home
• Dedicated, private workspace free from distractions required when working from home
• Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload