[Hiring] Claims Adjuster - Auto Liability @Reserv

Role Description

We are seeking highly organized and customer-focused Transportation Physical Damage Claims Adjusters to join our team. The successful candidate will be responsible for:

• Speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome.
• Handling an inventory of claims and triaging critical claims.
• Delivering service to all constituents of the claim.

The ideal candidate has a willingness and experience to work with all parties attendant to a claim to quickly achieve optimal claim results.

Qualifications

• Minimum of 3 years of experience on commercial transportation claims, ideally interstate tractor trailer, dealing with Third-Party PD/Total Loss with 5 years of overall claims handling from different LOB.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Obtain any additional required licenses within 60 days, including state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.
• Ability to complete accurate and timely coverage analysis.

Requirements

• Highly self-motivated and growth-oriented.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic and exercises empathy and patience towards everyone you interact with.
• Daily proactive claims handling mentality with a consistent work-life balance.
• Creative in finding innovative ways to resolve claims in the best interest of the client.
• Enjoys conflict and approaches it as a conversational opportunity.
• Curious and desires to comprehensively investigate the whole story for prompt resolution.
• Claims maverick – challenges the traditional way claims are executed.
• Communicative, engaged, and an active listener.
• Claims collaborator – works jointly with other departments to proactively resolve claims.
• Possesses a sense of humor.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• 100% remote (home-based) role designed to support your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.