[Hiring] Client & Operations Coordinator @Hunt St

Role Description

The Client & Operations Coordinator provides administrative, client, event, and operational support across the business. This is a hands-on coordination role responsible for:

• Maintaining organised client and internal systems
• Supporting event planning and administration
• Assisting with event promotion and marketing activities
• Maintaining CRM records
• Ensuring business documentation is accurate, current, and accessible

Key Responsibilities

• Client & Operations Administration
  • Provide day-to-day administrative and operational support to the team and clients.
  • Coordinate client requests, follow-ups, internal tasks, and deadlines.
  • Prepare and maintain documents, reports, templates, correspondence, and business records.
  • Support the Director and Practice Coordinator with general operational requirements.
  • Identify and escalate issues, delays, or tasks outside the role's scope.
  • Assist with improving administrative processes and maintaining organised workflows.
• Event Coordination & Administration
  • Assist with planning and coordinating internal and client-facing events.
  • Prepare event workbooks, run sheets, checklists, timelines, and task allocations.
  • Manage attendee lists, registrations, bookings, vendor documentation, and event communications.
  • Support venue coordination, scheduling, materials, and other event logistics.
  • Complete post-event follow-ups and maintain accurate event records.
• Event Promotion & Marketing Support
  • Assist with event promotion across social media, email, CRM, and other approved platforms.
  • Schedule and publish promotional content in line with the marketing calendar.
  • Create basic promotional materials using tools such as Canva.
  • Maintain event landing pages and registration systems as required.
  • Track event registrations and provide updates or reports to management.
  • Support general marketing and email communication activities while maintaining brand consistency.
• CRM, Systems & Documentation
  • Maintain accurate and up-to-date client records in the CRM and other business systems.
  • Enter, organise, upload, and maintain digital records and documentation.
  • Ensure data integrity and information is accessible and stored correctly.
  • Assist with system updates, new tools, and process improvements as required.
• HR & Compliance Administration
  • Assist with preparing and formatting HR documents, contracts, onboarding packs, policies, and related materials.
  • Maintain secure and accurate employee and contractor records.
  • Support onboarding and offboarding administration.
  • Assist with compliance tracking, internal reporting, and documentation requirements.
  • Ensure records are handled in line with privacy and internal compliance procedures.

Qualifications

• 2+ years of experience in administration, operations coordination, client services, or a similar role.
• Experience supporting clients, coordinating tasks, and managing multiple priorities.
• Strong organizational skills with excellent attention to detail.
• Must be able to use initiative and able to prioritise tasks.
• Good written and verbal English communication skills.
• Proficient in Microsoft Office and Clickup (or other platforms for similarity).
• Experience using CRM systems and other digital business platforms.
• Familiarity with Canva, social media, email marketing, or content scheduling tools is an advantage.
• Ability to create and maintain accurate records, documents, and reports.
• Previous experience supporting an Australian business or working with Australian clients is an advantage.

Work Arrangement & Expectations

• This is a remote role that will be set up as an independent contractor engagement.
• To ensure alignment and transparency, successful candidates will be expected to:
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)