[Hiring] Claims Supervisor @Aspirion

Role Description

The Supervisor, Workers' Compensation is responsible for providing day-to-day leadership, guidance, and operational support to a team responsible for the investigation and coordination of Workers' Compensation insurance benefits. This position ensures team performance, quality, productivity, and client service standards are consistently met while fostering a collaborative and high-performing work environment. The Supervisor serves as a subject matter expert, mentors team members, resolves escalated issues, and partners with leadership to drive continuous process improvement and operational excellence.

What you will do

• Provide daily leadership, coaching, and support to team members while promoting a positive and collaborative work environment.
• Partner with the Manager to achieve departmental goals, operational objectives, and client expectations.
• Supervise a team consisting of multiple job functions and ensure work is completed accurately, efficiently, and within established service level expectations.
• Serve as an advanced subject matter expert in Workers' Compensation claims investigation and coordination of insurance benefits.
• Resolve complex or escalated accounts while maximizing reimbursement opportunities and ensuring timely account resolution.
• Perform routine quality assurance reviews of claims, investigations, and follow-up activities to ensure compliance with company standards and client expectations.
• Monitor individual and team productivity, quality, and performance metrics, providing coaching and corrective action when necessary.
• Delegate work assignments effectively while balancing workloads across the team.
• Train, mentor, and support new and existing team members to promote professional development and operational success.
• Lead departmental meetings and actively participate in leadership meetings to provide inventory updates, operational metrics, and team performance insights.
• Review and distribute weekly status reports and communicate operational updates to leadership.
• Identify workflow challenges, recommend process improvements, and implement best practices to improve efficiency and quality.
• Address client concerns promptly, escalating issues to leadership as appropriate and assisting with resolution efforts.
• Demonstrate exceptional customer service and maintain positive working relationships with internal and external stakeholders.
• Maintain strict confidentiality of Protected Health Information (PHI) and comply with all HIPAA policies and regulations.
• Participate in the recruitment and interview process for prospective team members.
• Perform additional duties and special projects as assigned.

Qualifications

• High School Diploma or GED required.
• One (1) year or more of previous supervisor or team leadership experience.
• Minimum of three (3) years of related experience in Workers' Compensation, revenue cycle management, or a related healthcare reimbursement field.
• Strong leadership and team development skills.
• Excellent verbal and written communication skills with the ability to compose professional business correspondence.
• Strong organizational, time management, and prioritization skills.
• Exceptional attention to detail and accuracy.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical thinking abilities.
• Excellent interpersonal skills with demonstrated emotional intelligence and social awareness.
• Ability to effectively coach, mentor, and motivate team members.
• Proficiency in Microsoft Office Suite, including Microsoft Excel.
• Knowledge of medical billing, insurance claims processing, and coordination of benefits, specifically Workers' Compensation.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to work independently with minimal supervision while maintaining a high level of performance.
• Ability to meet established deadlines and productivity expectations.
• Ability to adhere to an established in-office/on-site work schedule.
• Demonstrated history of high performance and accountability.

What we would like to see

• Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field preferred.

Core expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities.
• Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
• US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.