[Hiring] Claims Liaison @EIG Services Inc

Role Description

Under minimal direction, the Claims Liaison’s primary responsibilities are to monitor the clients assigned so that they are operating efficiently and effectively. This includes close interaction with the client contact, and primary claims contact with the designated Strategic Partnership Manager for their assigned clients. This position acts as the interface between claims and internal/external clients to create an environment for efficient and successful resolution of claims issues.

• Facilitate issue resolution and effectively answer client claim questions and concerns.
• Claims technical resource for internal departments, agencies, and policyholders.
• Build constructive and effective relationships with outside agency services.
• Coordinate with Sales, Territory Managers, and Underwriting to identify and service prospective and existing clients.
• Conduct meetings with insureds at client locations or virtually to educate and communicate the claims processes.
• Review claim files to provide status updates and to identify, address, and resolve issues and concerns.
• Conduct various status meetings with internal clients and external vendors.
• Participate in Risk Review and Agency Review meetings to provide information, insight, and recommendations.
• Establish and maintain ongoing professional communications with all parties, internal and external.
• Participate in meetings and work groups to integrate activities, communicate issues, and resolve problems.
• Maintain awareness of current and changing regulations in the workers’ compensation field.
• Identify areas for improvement related to claims and underwriting processes.
• Issue periodic reports and provide guidance to management and others as required.
• Ensure timely and independent compliance with management issues.
• Maintain professional and technical knowledge by attending training classes, conferences, or seminars.
• Attend and participate in the Company’s Annual Sales Summit.

Qualifications

• 4 years’ experience working in a Workers’ Compensation claims environment at the Adjuster level or higher managing high exposure lost time claims of a complex nature.
• Direct experience with Workers' Compensation laws, statutes, regulations, and company policies and practices.
• Working knowledge of an imaged claims management system.
• Strong analytical, verbal, and written communication skills.
• Excellent problem-solving and decision-making skills.
• Possess advanced proficiency with MS Office products including Word, Excel, PowerPoint, Visio, and Outlook.
• Technical and intuitive capability with systems and reporting.
• Familiarity with online conference tools and ability to arrange Teams meetings.
• Must be able to maintain the highest level of confidentiality.
• Ability to demonstrate company core values.

Requirements

• Self-motivated and the ability to work independently with minimal direction.
• Ability to multi-task and adhere to deadlines.
• Ability to travel to insured and agent offices for meetings.

Benefits

• Salary Range: $70,000 - $105,000.
• Comprehensive benefits package.