[Hiring] Chief of Staff to the CEO @VikingCloud

Role Description

The Chief of Staff reports directly to the CEO and works with the Executive Leadership Team (ELT), functional leaders, and the PMO to provide a clear, consistent, and timely view of the company's key initiatives. You'll coordinate the flow of cross-functional information to ensure alignment and identify risks and opportunities early, so ELT members get what they need efficiently and can stay focused on running their functions and delivering on their priorities.

You'll partner with the CEO and the ELT to coordinate the executive operating rhythm and track key performance metrics and actions, so decisions are followed through to delivery. You'll work across every function represented on the ELT, including Operations, Revenue, Product, Technology, Marketing, Finance, HR, and Legal.

This role combines technical fluency, business breadth, and delivery discipline. You'll ask the right questions of technology programs, connect technical trade-offs to business priorities, and keep the company's strategic deliverables on track with clear owners, dates, and milestones.

How you'll work with the ELT

• Work closely with the Chief Product Officer and Chief Technology Officer.
• Maintain one integrated delivery plan, managing dependencies across functions.
• Coordinate support from Operations, Finance, and customer-facing teams.

Priority programs

• Product roadmap: Partner with the Chief Product Officer to track roadmap delivery against company goals and agreed milestones, and flag delays early.
• Platform migration: Partner with the Chief Technology Officer to coordinate Product, Engineering, Operations, and customer-facing teams around one plan to move customers to a single platform quickly and with minimal disruption.
• R&D budget reduction: Partner with the Chief Financial Officer, Chief Technology Officer, and Chief Product Officer to review R&D spend, identify savings, and track delivery of a reduced budget while protecting roadmap priorities.

Responsibilities

• Portfolio governance:
  • Facilitate portfolio intake, prioritization, and stage gates with the PMO.
  • Facilitate a monthly portfolio review with the ELT, and bring clear go, pause, and stop options to the CEO.
  • Support the Chief Technology Officer in planning capacity and resources across competing programs.
  • Maintain one source of truth for status, budget, milestones, risks, and dependencies across major programs.
• Technology program delivery:
  • Work with Product and Engineering leaders to understand delivery plans, test assumptions, and help remove blockers.
  • Review delivery and release metrics with program owners to spot schedule, quality, or resourcing risks.
  • Translate technical status and trade-offs into plain business terms for the CEO and ELT.
  • Help program owners hold vendors and service providers to statements of work and service levels.
  • Maintain a consolidated view of technology spend, forecasts, and savings.
  • Support cross-functional integration planning for acquisitions.
• Executive operating rhythm and strategy:
  • Facilitate annual and quarterly planning with the ELT, including OKRs.
  • Partner with the CEO and ELT to design and track the executive cadence.
  • Work with each ELT member to turn the CEO's objectives into measurable deliverables.
  • Spot gaps, dependencies, and friction between functions.
  • Keep commitments visible across the ELT, and raise slippage with the CEO early.
• CEO and ELT support:
  • Serve as a strategic resource to ELT members.
  • Support Finance and Legal in preparing board and committee materials.
  • Work with Marketing on CEO communications.
  • Triage requests for the CEO's time and work with the executive assistant on calendar priorities.
  • Act as a sounding board for the CEO and ELT.

What success looks like

• By month 12, the ELT works from one governed portfolio, and the three priority programs are delivered or on plan.
• 30 days: Meet every ELT member and program lead. Inventory key projects identified by the CEO.
• 60 days: Portfolio intake and prioritization criteria agreed with the ELT.
• 90 days: Stage-gate governance running for all tier-1 programs.
• 12 months: Migration complete, with all customers on a single platform.

Qualifications

• 15+ years of professional experience, including 5+ years leading large-scale program or portfolio delivery.
• A record of delivering multiple high-value, large technology programs on time and within budget.
• Experience establishing a PMO-driven operating cadence.
• Fluency in agile, waterfall, and hybrid delivery.
• A strong technical background in software engineering, IT, or product.
• Experience working across every business function and aligning senior leaders around shared goals.
• Hands-on cost management experience.
• Experience managing vendors and systems integrators against contracts.
• Experience presenting to CEOs, C-suite executives, and boards.
• Advanced proficiency with project and portfolio management tools.
• Hands-on experience using AI tools to analyze data and automate reporting.
• Advanced PowerPoint and Excel skills.
• Exceptional written and verbal communication skills.
• Bachelor's degree in computer science, engineering, information systems, business, or a related field.

Preferred

• Prior Chief of Staff, head of business operations, or CEO's office experience.
• PMP, PgMP, or PfMP certification.
• SAFe or ITIL certification.
• Experience in cybersecurity, SaaS, or B2B services.
• Background in a private equity–backed or high-growth company.
• Experience operating across multiple countries, time zones, and cultures.
• MBA or equivalent advanced qualification.

Skills and attributes

• Delivery discipline.
• Technical credibility.
• Collaboration.
• Portfolio judgment.
• Business translation.
• Strategic thinking.
• Influence.
• Discretion.
• Composure.

Company Description

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most.