[Hiring] Change Management & Communications Manager @NTT DATA Services

Role Description

We are seeking an experienced Change Management & Communications Manager to support a complex, global ERP transformation program associated with a Merger & Acquisition (M&A) initiative. The program involves transitioning colleagues from a legacy SAP platform to a newer SAP environment, resulting in significant changes to business processes, roles, and ways of working across Commercial, Manufacturing, and Finance functions. This is a global transformation with broad organizational impact. The successful candidate will lead change management activities, stakeholder engagement, communications, readiness, and adoption initiatives across multiple business groups and geographies.

Key Responsibilities

• Develop and execute comprehensive Organizational Change Management (OCM) strategies and plans for the global ERP transformation.
• Conduct Change Impact Assessments to identify impacts to employees, roles, processes, systems, and business functions.
• Perform Stakeholder Analysis and develop targeted stakeholder engagement strategies for impacted groups.
• Build and maintain strong relationships with business leaders, functional teams, project teams, and other key stakeholders.
• Develop and execute change communication plans aligned with program milestones and transformation objectives.
• Create clear, engaging communications, including presentations, announcements, FAQs, leadership communications, visual materials, and project updates.
• Translate complex ERP, SAP, and business-process changes into clear and actionable communications for diverse audiences.
• Assess organizational readiness and identify potential resistance, adoption challenges, and change risks.
• Support change management activities across Commercial, Manufacturing, and Finance functions.
• Coordinate change activities across a complex M&A and ERP transformation environment with evolving requirements.
• Independently manage assigned change deliverables while coordinating closely with broader program and business teams.
• Manage multiple priorities, deliverables, and deadlines within an aggressive transformation schedule.

Qualifications

• 5+ years of hands-on Change Management / Organizational Change Management experience.
• PROSCI, CCMP, or equivalent Change Management certification.
• 3+ years of hands-on experience conducting Change Impact Assessments.
• 3+ years of experience with Stakeholder Analysis, Stakeholder Engagement, and Stakeholder Management.
• 3+ years of experience developing and executing change management communication strategies and plans.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong ability to create visual communications, presentations, and executive-level materials.
• Ability to translate complex business and technology changes into clear, audience-appropriate communications.
• Ability to work independently with limited supervision while effectively taking direction and coordinating with program leadership.
• Comfortable working in environments characterized by ambiguity, evolving requirements, and competing priorities.
• Strong planning, organization, time management, and execution skills.

Preferred Qualifications

• Experience supporting ERP implementations, migrations, upgrades, or transformation programs.
• Experience with SAP transformation or SAP migration programs.
• Experience supporting Mergers & Acquisitions (M&A) or post-merger integration initiatives.
• Experience supporting large-scale, global transformation programs.
• Experience delivering change management across Commercial, Manufacturing, and/or Finance organizations.
• Experience working with geographically dispersed, cross-functional stakeholder groups.
• Experience working within complex enterprise programs involving multiple business units, functions, and leadership levels.

Requirements

• 5+ years of hands-on Change Management / Organizational Change Management experience.
• PROSCI, CCMP, or equivalent Change Management certification.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.